What are the responsibilities and job description for the HOTEL ASSISTANT MANAGER - VR & CB - FULL-TIME - VARIED SHIFT position at Mesquite Gaming Employment Center?
STARTING RATE: D.O.E.
MINIMUM AGE REQUIREMENT: 21 years old
LICENSE/CERTIFICATION: State of Nevada Gaming Permit.
JOB SUMMARY:
Assist the Hotel Manager in maintaining the smooth operation of the department while controlling payroll and expenditures. Enroll guests in the company’s players rewards program and issue player cards.
JOB QUALIFICATIONS:
2 years previous management experience and 1 year previous hotel experience required. High school diploma or equivalent required. Quality control, customer relations and ability to follow procedures required. Must be able to read, write and verbally communicate in English. Ability to understand and follow verbal and written directions required. Basic math and computer skills required. Must be able to work any shift, weekends and holidays.
ESSENTIAL JOB FUNCTIONS:
- Responsible for the overall operations of the department and department personnel.
- Control payroll and expenditures.
- Understand, comply with and enforce company and departmental policies and procedures, job descriptions, OSHA regulations and standards and other written and verbal instructions.
- Motivate, encourage, train, coach and discipline team members as needed.
- Register new guests into the company’s players rewards program and accurately enter data into the company’s players rewards system.
- Other job related duties as assigned and instructed by management.
CUSTOMER SERVICE EXPECTATIONS:
- Contact the guest by cell phone or overhead pager when the room is ready.
- Return each and every call and e-mail concerning complaints from all departments including my own.
- Make sure all internal players receive proper acknowledgement of a job well done.
PHYSICAL DEMANDS:
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.
WORK ENVIRONMENT:
The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated. The work environment involves everyday risks and discomforts typical of secondhand smoke environments. Work takes place indoors. Use of safe work practices required.