What are the responsibilities and job description for the Transportation Specialist position at PRIMEWEST RURAL MINNESOTA HEALTH CARE ACCESS INITIATIVE?
Make an impact by helping members access essential transportation services with ease and confidence.
- Respond to member inquiries on transportation and interpreter services with professionalism and accuracy
- Resolve transportation-related issues and document all interactions clearly and concisely
- Maintain strong knowledge of PrimeWest Health programs, policies, and guidelines
- Identify and escalate grievances or appeals following proper procedures
- Collaborate with internal teams to resolve complex or escalated issues
- Support high-quality service by participating in trainings and team meetings
- Maintain strict confidentiality of sensitive information