Technical Services Manager

The General Manager is responsible for maintaining a successful business partnership with our customers by ensuring the highest in customer satisfaction through quality workmanship, commitment to deadlines, delivering solutions and a positive, attentive dedication to the customer’s needs. The General Manager must reflect a commitment to successful leadership through accountability, team building, and knowledge sharing while remaining dedicated to meeting Company financial goals and objectives.

Essential Functions

• Directs the activities of all local operations, including safety, quality, engineering, and purchasing functions.

• Responsible for recruiting, training, and development of those employees reporting directly to the role.

• Develops and recommends operating policies.

• Directs operations to maximize profit.

• Defines and recommends maintenance and manufacturing objectives; develops specific short- and long-range plans and programs together with supporting budget requests.

• Directs the preparation of specifications for quality, quantity, delivery, and service required for purchase of equipment, supplies and materials to meet contractual obligations, production schedules and quality standards.

• Formulates and installs standard production practices based on comparative studies of methods, costs and production figures.

• Ensures the Purchasing department sets up and maintains inventory controls and levels to conform with budgets and forecasts.

• Directs preparation of cost control reports, cost estimates and staffing and facilities requirements forecasts.

• Primary contact for customers.

• Identifies opportunities for continued growth of the local business.

• Formulates service programs to educate customers in the maintenance of equipment.

• Oversees the maintenance of customer complaint records and the steps taken to resolve customer concerns.

• Ensures that personnel maintain good relationships with customers.

Minimum Qualifications

• 10 years of a combined engineering, project management, and management level experience within a steel mill maintenance facility or similar environment
• 5 years in predictive maintenance, and shutdown / outage planning
• BS in Engineering, manufacturing / industrial maintenance or a related field is preferred

Key Competencies

• Leadership - A demonstrated ability to lead people and get results through others
• Management - The ability to organize and manage multiple priorities
• Planning - The ability to think ahead and plan over a 3-5-year span of time
• Problem Analysis - Resolution at both a strategic and functional level
• Strong Customer Orientation
• Excellent interpersonal and communication skills
• Experience leading high-performance teams

Note: This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

Req #6286