What are the responsibilities and job description for the Customer Service Representative- Top Producer Support position at Primerica?
Join Our Team
In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About This Position
The Customer Service Representative- Top Producer Support (internally known as Platinum Specialist) is responsible for partnering with assigned Top Producers from our sales force to assist them in growing their business from the perspective of Home Office processing and knowledge transfer. The Specialist primary duties is to act as the primary liaison between the individual and the Home Office to resolve issues, expedite processing, minimize and/or avoid processing delays and answer all Insurance-related questions. This position works closely with management to make recommendations to improve the Field’s experience overall with the Home Office.
This is hybrid position, that requires 3 days onsite in the Duluth, Georgia office and 2 days working remotely weekly.
The salary range for this role is $52K - $57K.
This role is not eligible for sponsorship.
Responsibilities & Qualifications
Job Duties & Responsibilities:
This position is exempt (not eligible for overtime pay):
No
Our Benefits
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About This Position
The Customer Service Representative- Top Producer Support (internally known as Platinum Specialist) is responsible for partnering with assigned Top Producers from our sales force to assist them in growing their business from the perspective of Home Office processing and knowledge transfer. The Specialist primary duties is to act as the primary liaison between the individual and the Home Office to resolve issues, expedite processing, minimize and/or avoid processing delays and answer all Insurance-related questions. This position works closely with management to make recommendations to improve the Field’s experience overall with the Home Office.
This is hybrid position, that requires 3 days onsite in the Duluth, Georgia office and 2 days working remotely weekly.
The salary range for this role is $52K - $57K.
This role is not eligible for sponsorship.
Responsibilities & Qualifications
Job Duties & Responsibilities:
- Develop and maintain relationships with Top Producer members
- Consistently excel in service expectations
- Provide support to the members in all aspects of Life Operations, including Compensation and Licensing
- Act as an advocate for the members’ cause
- Represent Field’s interest in company meetings
- Relate to business owners and the sales mentality
- Work independently with little direction
- Think outside the box
- Answers telephone inquiries
- Research and problem-solve issues
- Mentor new associates
- Represent unit in staff meetings for improvement opportunities and processing gaps
- Analyze types of calls to determine if there is an opportunity for improvement and offer recommendations
- Remain current on all policies and procedures
- 10:00 AM – 7:00 PM
- Bachelor’s Degree or equivalent work experience in Insurance Industry
- Bi-lingual (English/Spanish) is preferred
- Life License required or obtained within 60 days of hire
- Knowledge of Insurance Operations
- Excellent writing, presentation, communication and coaching skills
- Excellent organizational skills
- Excellent problem solving/analysis skills
- Excellent interpersonal skills
- Ability to manage multiple priorities and prioritize appropriately
- Ability to quickly and efficiently adapt to changes in procedures or policies
- Able to perform assigned tasks within the specified time frames and meet quality expectations
- Able to work with various key personnel and management in order to better serve the top producers
- Experience in sales or business ownership a plus
This position is exempt (not eligible for overtime pay):
No
Our Benefits
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Salary : $52,000 - $57,000