What are the responsibilities and job description for the Customer Service Rep 1 position at Primerica?
Join Our Team
In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!
About This Position
The Customer Service Representative 1 responds to agents’ written and telephone inquiries regarding state insurance licenses and assists with questions regarding pre-licensing certificates, insurance license and contract status.
This is an onsite position located in Brentwood, TN.
The estimated salary range for this role is: $38k per year.
The CSR identifies concerns, asks appropriate questions, responds to questions in a concise and courteous manner, and documents all research findings thoroughly. Performs corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. This position provides complete and accurate information using the department manual and training sessions as sources of information and recognizes priority situations and understands when and how to notify appropriate parties. The CSR is also expected to assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.
Hours
Responsibilities & Qualifications
This position is exempt (not eligible for overtime pay):
No
Our Benefits
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!
About This Position
The Customer Service Representative 1 responds to agents’ written and telephone inquiries regarding state insurance licenses and assists with questions regarding pre-licensing certificates, insurance license and contract status.
This is an onsite position located in Brentwood, TN.
The estimated salary range for this role is: $38k per year.
The CSR identifies concerns, asks appropriate questions, responds to questions in a concise and courteous manner, and documents all research findings thoroughly. Performs corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. This position provides complete and accurate information using the department manual and training sessions as sources of information and recognizes priority situations and understands when and how to notify appropriate parties. The CSR is also expected to assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.
Hours
Responsibilities & Qualifications
- Monday-Friday 8am-4:30 pm CST
- Minimum 1 year Call Center experience required
- Minimum High School Diploma or GED required
- Previous insurance or financial services experience is a plus
- Bi-lingual (English/Spanish) is preferred
- Excellent PC skills
- Intermediate skills in Microsoft Word
- Excellent verbal and written communication skills
- Ability to communicate professionally with irate customers
- Detail oriented
This position is exempt (not eligible for overtime pay):
No
Our Benefits
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Salary : $38,000