What are the responsibilities and job description for the Customer Service Estimator position at Primerica?
Join Our Team
In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About This Position
CSR ensures that each print job is produced efficiently and to customer's specification. Prepares a cost estimate for printing jobs by determining the most economical method of manufacture and considering production capacity of man and machine. Once print job is awarded, the CSR must produce job ticket including all information pertinent to all areas of production and distribution.
Responsibilities & Qualifications
Serves both Sales Reps and Customers as primary contact and source of information on particular jobs.
CSR must obtain detailed specifications from client or salesperson in order to estimate a print job accurately. This requires extensive knowledge of the printing process and of our production capabilities. Once all specifications have been gathered the CSR must estimate the cost of each job including materials and labor using our estimating software. That estimate will then be presented to the salesperson or to the client directly.
Receive job from Customer or Sales Rep
Once a printing estimate has been approved, the CSR will compare information with estimate and discuss any differences with Customer or Sales Rep. CSR will then write up a job jacket placing it into production. CSR verifies availability of materials, coordinates outside services and vendors and finalizes scheduling with production management. Job knowledge and details are crucial to ensure accuracy and efficiency is achieved in all areas of production.
Tracks job through production and communicates any issues or changes to plant personnel, Customers and Sales Reps.
CSR must keep accurate records of all jobs and customer contacts so both company and customer are protected should questions arise later. Coordinate proof approvals and set up press checks if required. Any changes during production process must be priced, documented and communicated by CSR to client and production team.
Compare finished product with estimate
CSR will review and verify final costs to ensure accurate billing and release invoice to Accounts Receivable/Bookkeeping.
Delivery or shipping of product
CSR is responsible for coordinating with shipping department the means to which product will be arrive at destination.
Required Education
Some college or Associate's degree
Areas of Study
Estimating & Print Knowledge
Years Of Experience
3 - 5 years
Required Knowledge
Excellent written and verbal communication skills. Attention to detail is a must. Computer and typing skills.
FLSA Status
This position is exempt (not eligible for overtime pay):
No
Our Benefits
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About This Position
CSR ensures that each print job is produced efficiently and to customer's specification. Prepares a cost estimate for printing jobs by determining the most economical method of manufacture and considering production capacity of man and machine. Once print job is awarded, the CSR must produce job ticket including all information pertinent to all areas of production and distribution.
Responsibilities & Qualifications
Serves both Sales Reps and Customers as primary contact and source of information on particular jobs.
CSR must obtain detailed specifications from client or salesperson in order to estimate a print job accurately. This requires extensive knowledge of the printing process and of our production capabilities. Once all specifications have been gathered the CSR must estimate the cost of each job including materials and labor using our estimating software. That estimate will then be presented to the salesperson or to the client directly.
Receive job from Customer or Sales Rep
Once a printing estimate has been approved, the CSR will compare information with estimate and discuss any differences with Customer or Sales Rep. CSR will then write up a job jacket placing it into production. CSR verifies availability of materials, coordinates outside services and vendors and finalizes scheduling with production management. Job knowledge and details are crucial to ensure accuracy and efficiency is achieved in all areas of production.
Tracks job through production and communicates any issues or changes to plant personnel, Customers and Sales Reps.
CSR must keep accurate records of all jobs and customer contacts so both company and customer are protected should questions arise later. Coordinate proof approvals and set up press checks if required. Any changes during production process must be priced, documented and communicated by CSR to client and production team.
Compare finished product with estimate
CSR will review and verify final costs to ensure accurate billing and release invoice to Accounts Receivable/Bookkeeping.
Delivery or shipping of product
CSR is responsible for coordinating with shipping department the means to which product will be arrive at destination.
Required Education
Some college or Associate's degree
Areas of Study
Estimating & Print Knowledge
Years Of Experience
3 - 5 years
Required Knowledge
Excellent written and verbal communication skills. Attention to detail is a must. Computer and typing skills.
FLSA Status
This position is exempt (not eligible for overtime pay):
No
Our Benefits
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
