What are the responsibilities and job description for the Flooring & Cabinet Customer Service Representative position at Primera?
Job Details
Description
Join a Team That Values People, Problem-Solving, and Exceptional Service
Are you someone who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment? We’re looking for a Customer Service Representative (CSR) to join our team and play an important role in delivering an excellent customer experience to our clients.
This is a great opportunity for someone with strong customer service experience who thrives on communication, teamwork, and staying organized. Experience in homebuilding, cabinetry, flooring, construction, or related industries is a huge plus - but not required. We’re willing to train the right person who brings a positive attitude, strong communication skills, and a willingness to learn.
If you’re dependable, proactive, and enjoy working with both customers and field teams to find solutions, we’d love to hear from you.
What You’ll Do
As a CSR, you’ll serve as a key point of contact between customers, service technicians, warehouse teams, and internal departments to ensure service requests are handled efficiently and professionally.
Responsibilities Include
We’re looking for someone who is:
Required
Description
Join a Team That Values People, Problem-Solving, and Exceptional Service
Are you someone who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment? We’re looking for a Customer Service Representative (CSR) to join our team and play an important role in delivering an excellent customer experience to our clients.
This is a great opportunity for someone with strong customer service experience who thrives on communication, teamwork, and staying organized. Experience in homebuilding, cabinetry, flooring, construction, or related industries is a huge plus - but not required. We’re willing to train the right person who brings a positive attitude, strong communication skills, and a willingness to learn.
If you’re dependable, proactive, and enjoy working with both customers and field teams to find solutions, we’d love to hear from you.
What You’ll Do
As a CSR, you’ll serve as a key point of contact between customers, service technicians, warehouse teams, and internal departments to ensure service requests are handled efficiently and professionally.
Responsibilities Include
- Communicate daily with field service technicians and internal teams to resolve customer service issues
- Manage service tickets from start to finish to ensure timely completion and follow-through
- Provide customers with updates and exceptional support throughout the resolution process
- Maintain accurate records, documentation, and invoicing
- Coordinate parts orders and material requests as needed
- Monitor reports and open service requests to help prevent delays and keep projects on track
- Assist with warehouse coordination, including tracking returned, missing, or rescheduled materials
- Support team members and contribute to overall department success
- Identify problems proactively and help drive solutions in a fast-moving environment
We’re looking for someone who is:
- Customer-focused, professional, and dependable
- Organized with strong attention to detail
- Comfortable managing multiple priorities in a fast-paced office environment
- A clear and confident communicator who enjoys working collaboratively
- Solution-oriented with a positive, proactive mindset
- Able to stay calm under pressure and adapt to changing priorities
Required
- High school diploma or equivalent
- Prior customer service experience
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Attention to detail and ability to maintain confidentiality
- Experience in homebuilding, cabinetry, construction, warranty service, or related industries
- Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, Excel, and OneDrive
- Supportive and team-oriented work environment
- Opportunity to learn and grow within a growing industry
- Medical Dental, and Vision insurance
- Company-paid life insurance
- 401(k) with a company match
- PTO accrual & paid holidays