What are the responsibilities and job description for the RN Administrator position at Primecare Hospice & Palliative Inc?
ABOUT PRIMECARE HOSPICE & PALLIATIVE CARE:
At Primecare Hospice, caring is not just our duty; it's our purpose. We are a patient-centered, physician-led, and team-based holistic hospice program. We understand the profound importance of every moment in a person's life, especially during their hospice journey. That's why we are dedicated to making every moment matter. Our team of compassionate professionals is here to support and care for our patients and their families with empathy, respect, and unwavering commitment. We believe that in the midst of life's most challenging moments, there is an opportunity to provide comfort, dignity, and a sense of peace. At Primecare Hospice, we are honored to be a part of this journey and to make each moment as meaningful as possible.
Hospice is primarily a home care program, but services may also be provided in a hospital or nursing home. The hospice team, called the interdisciplinary group (IDG), helps you and your family make informed decisions about caregiving, teaches skills for care and helps with end-of-life care. Hospice also offers help through the bereavement period.
Our Core Values:
CARE: Possessing a strong desire and passion for serving from our hearts
RELIABILITY: Your word is your bond. If you make a commitment or say you are going to do something. You simply do it.
HONESTY: Operating in truth, integrity, and transparency
PUNCTUALITY: Arriving on time, starting on time, delivering on time, and most importantly ending on time.
PROFESSIONALISM: Consistently achieving high standards both in what we do, what we say and how we behave.
EMPATHY: We walk in the shoes of the people we serve
POSITION SUMMARY:
The Administrator is responsible for the overall direction of the hospice services. They ensure the employment of qualified personnel and are responsible for the provision of hospice services, hospice personnel evaluations and for ensuring that standards of care comply with federal, state, and professional guidelines. They also ensure that the provision of services is consistent with the agency’s mission, vision, and philosophy.
Essential Duties:
- Assumes responsibility for the day-to-day administration of the hospice program.
- Organizing and directing the organization’s ongoing operations to assure the availability and provision of care and services.
- Implementing governing body directives and organizational policies and procedures. This includes Ensuring the development, implementation and enforcement of agency policies and procedures.
- Complying with applicable laws and regulations.
- Recruiting, employing, and retaining qualified personnel to maintain appropriate staffing levels.
- Ensuring that all personnel are assigned duties based upon their education, training, competencies, and job descriptions.
- Ensuring adequate staff orientation and staff education.
- Completing performance evaluations on subordinate staff in accordance with organizational policy.
- Directing and monitoring organizational Performance Improvement activities.
- Managing operations in accordance with established fiscal parameters.
- Planning, developing, implementing, administering, and evaluating programs.
- Representing the organization to other groups, organizations, and the general public.
- Ensuring the accuracy of public information materials.
- Informing the governing body and staff of current organizational, community, and industry trends.
- Operational organization planning and budgeting.
- Ensuring organizational compliance with legal, regulatory and accreditation requirements.
- Planning for and administering the managerial, operational, fiscal, and reporting components of the agency.
- Monitoring business operations to ensure financial stability.
- Evaluating Hospice services and personnel using measurable outcomes and objectives.
- Conflict and complaint management/resolution.
- Establishing and maintaining effective channels of communication including integration of technology, as applicable.
- Ensuring Hospice personnel stay current with clinical information and practices.
- Ensuring a qualified Director of Clinical Services and appropriate staffing.
- Staff development including orientation, in-service, continuing education, competency testing and performance improvement.
- Ensuring that interdisciplinary care is provided.
- Ensuring supportive services are available to staff.
- Ensuring coordination with other organization areas and senior management, as appropriate, according to the structure and services.
- Ensuring staff and organization stay current on local and national issues and trends.
- Ensuring that appropriate service policies and procedures are developed with the IDT and implemented to accomplish identified outcomes.
- Directing staff in performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients.
- Ensuring appropriate staff supervision during all service hours.
- Monitoring service utilization to ensure delivery of comprehensive care.
- Ensuring services provided by other agencies are authorized by hospice.
- Monitoring operational progress toward accomplishing operational and strategic goals.
- Participating in the quality assurance program for patient care.
- Ensuring appropriate data collection and regular, complete reports are received by the governing body.
- Ensuring adequate space, equipment and supplies are available.
- Ensuring actionable objectives are derived from evaluation of Hospice services and personnel.
- Ensuring that structure and systems promote interdisciplinary care.
- Ensuring collaboration with agencies and vendors for effective management of services.
- Ensuring standards of ethical business and clinical practice are maintained.
- Serves as Privacy Officer and Compliance Officer for the agency.
- Ensures that there are effective communication mechanisms for staff, patients, and families.
- Establishing and maintaining liaison relationships, communication, and integration with facility staff and services and with patients and their families, in accordance with the philosophy and objectives of the facility.
Job Conditions
- Position may be stressful at times.
- It requires minimal lifting of office records and printouts.
- It is primarily a desk job which essentially involves sitting, standing, stooping, and walking, as well as communication by phone and in person.
- Travel may be required, by car or airplane to local, out-of-town, or state seminars, conferences, or meetings.
- Has access to all patient medical records and patient financial accounts, personnel records, and company financial records, which may be discussed with all management staff.
I, the undersigned employee, acknowledge receipt and understanding of this job description. I realize that it reflects a general list of responsibilities of the position, as well as a general description of the working environment and physical demands of the position. I have notified Human Resources of any reasonable accommodation(s) I require, and should I require any reasonable accommodation in the future, I agree to request such accommodation by notifying Human Resources. I have accepted this position and represent that I am capable of performing such functions with or without reasonable accommodation.
Required Knowledge, Skills, Abilities and Competences:
- Available to be on call.
- Ability to demonstrate self-confidence and positive attitude toward self and others and maintain commitment and enthusiasm to goal achievement.
- Ability to identify and evaluate personal strengths and weaknesses of self and others.
- Has knowledge of applicable local, state, and federal laws.
- Must have excellent assessment skills and problem-solving skills.
- Must be a licensed driver with an insured automobile in good working order.
- Knowledge and understanding of spreadsheets.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
- Ability to exercise discretion and professionalism when overseeing highly confidential and sensitive information.
Qualifications:
- A Georgia-licensed health care professional, who has at least one year of supervisory or management experience in a hospice setting or
- An individual with education, training, and experience in health services administration and at least two years of supervisory or management experience in a hospice setting.
- The term, licensed healthcare professional, includes the following who hold Georgia licenses: physicians, nurse practitioners, physicians’ assistants, registered professional nurses, clinical social workers, physical therapists, and psychologists, but does not include practical nurses. The ' license ' refers to a Georgia professional license, not a business license
- AND at least two years of supervisory or management experience in a hospice setting with knowledge and the ability to effectively administer the Hospice Service.
- Has knowledge of applicable local, state, and federal laws.
- Has experience, business acumen, and professional relationships specific to the stated mission of the organization.
- Ability to demonstrate self-confidence and positive attitude toward self and others and maintain commitment and enthusiasm to goal achievement.
- Ability to develop and implement improved methods of operation.
- Ability to identify and evaluate personal strengths and weaknesses of self and others.
- Ability to supervise objectively without personal bias towards individuals.
- The ability to communicate well, both verbally and in writing.
Other Qualifications
Language Skills
Reasoning Ability
Other Skills and Abilities:
General Job Performance Requirements
Meets/exceeds established performance goals. Additional performance requirements may be communicated.
Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read, analyze and interpret regulations and other documents.
- Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
- Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
- Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
Reasoning Ability
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Other Skills and Abilities:
- Able to establish and maintain cooperative and positive working relationships.
- Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.
- Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
- Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
General Job Performance Requirements
Meets/exceeds established performance goals. Additional performance requirements may be communicated.
- Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holds self-accountability for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.
- Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
- Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
- Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
- Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
- Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
- Safety – Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
- Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engage in a productive work effort whenever possible. Meets goals and objectives.
- Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards.
- Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
- Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures, and informs others of absences.
- Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues.
- Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.
Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Employees are frequently required to sit. Employees are frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.
- Requires manual and finger dexterity and eye-hand coordination.
- Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computers and phones.
- Requires the ability to lift/carry up to 30 pounds using appropriate body mechanics.
Visual, Hearing and Communication Requirements
- Requires corrected vision, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- Requires hearing to normal range and must be able to communicate effectively verbally and in writing with co-workers, vendors, clients, and others for work-related purposes.
Work Environment
Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pressure Factor
- May require working under stressful conditions.
- May experience pressure to meet scheduled timelines.
Environmental Conditions
- The employee normally works indoors in a typical, temperature-controlled office environment.
- Noise level in the work environment is usually moderate.
- There may be distractions such as phone calls, work interruptions, and communication from co-workers or participants.