Care Manager Associate

Prime Point Care Consulting (PPCC) is seeking a Care Manager Associate. PPCC provides holistic geriatric care management to aging individuals in the Wenatchee Valley and surrounding areas. Advocacy and exceptional customer service are the prime focus in order to meet individuals’ and family goals.

The Care Manager Associate will play a central role in advocating for and delivering person-centered care to aging individuals and will build and maintain strong relationships with clients, their families, community resources, and other team members.

By understanding clients’ needs and goals, the Care Manager Associate will manage client relationships, assign local resources as appropriate, help monitor provision of services and resolve issues that may arise.

Responsibilities

· Manages client case load under supervision of Director of Care Management

· Ensures that care management and services provided are appropriate, adequate, coordinated, and consistent with a client’s Care Plan and medical orders.

· Serves as main point of contact for logistical issues and concerns for clients, families, PPCC staff, and other stakeholders; primary responsibility for ensuring client satisfaction.

· Coordinates with health professionals and other stakeholders to ensure clients receive excellent care, and above all, advocating for clients.

· Maintains open, constructive & balanced lines of communication with clients, their families, community partners, and other PPCC staff.

· Conducts routine client visits to ensure safety of clients in the home or other environment in which services are provided.

· Ensures clients' families, stakeholders and community partners receive regular updates on clients’ health on a timely basis.

· Maintains client records according to policies and procedures, completing any necessary documentation accurately and efficiently. Ensure prompt processing of any necessary paperwork.

· Establishes rapport with clients and families providing training and emotional support as necessary.

· Participates in the recruitment and training of family caregivers.

· Participates in the On-call Schedule.

· Establishes expertise in long-term care, with a special focus on Alzheimer’s/dementia and aging in place; keep current on new thinking and innovations in caregiving. Attend seminars, conferences, workshops, and self-studies in areas that will enhance position (e.g. communication, geriatric care).

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required to be qualified for this position

Soft Skills

· Outstanding customer service skills; passionate about advocating for and serving others

· Excellent written, verbal, and interpersonal communication skills

· Excellent time-management skills

· Ability to work successfully under pressure

· Thoroughness and attention to detail

· Comfortable working independently

· Analytical thinker; able to proactively anticipate problems and solve them independently

· Strong clinical judgment

· Flexible / team player

· Able to maintain a positive attitude under pressure

· Maintains a high level of integrity and discretion at all times

Technical skills

· Proficient in desktop software and applications; able to learn new software applications as needed

· Familiar with basic medical terminology and concepts used in geriatrics / home care

Education & Experience

· Associate degree is required; Bachelor’s degree preferred

· At least 1-2 years experience in social services, health care, and / or geriatrics

· Prior transferable experience in direct patient care, customer service, or logistics / operations is a plus

· Must be at least eighteen (18) years of age

· Must have valid WA driver’s license and current auto insurance

· Must have valid United States work authorization

· All persons hired are subject to a background check

Compensation & Benefits

· Job Type: 1099 Independent Contractor. Part-time.

· Salary: $35 to $38/hour dependent on experience.

· Location of work: Shared co work space, remote work, and within client homes.

About Prime Point Care Consulting

Prime Point Care Consulting is a Aging Life Care Management agency that provides holistic healthcare services to older individuals. PPCC is passionate about advocating for clients and families. Our team works closely with community agencies in order to provide the best service and fit for our clients. Our mission is to provide peace of mind and save time for families and aging individuals.

Pay: $35.00 - $38.00 per hour

Expected hours: 10.0 – 20.0 per week

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Wenatchee, WA 98801

Salary : $35 - $38