What are the responsibilities and job description for the Service Technician II position at Prime Partners?
Company Summary
A leading global service-based systems integrator with 20 years of proven growth, dedicated to being our customers' best service provider. Our culture is built on a strong foundation of core values, and we take pride in protecting the lives and assets of our customers and their communities.
Position Overview
We are seeking a full-time, results-driven Security Service Technician to join our team. In this role, you will respond to routine and non-routine service calls, scheduled maintenance calls, and emergency or after-hours calls in a timely manner, diagnosing, troubleshooting, repairing, and replacing defective parts across a range of low-voltage and electronic security systems. You'll also support new installations and small project work as needed.
Key Responsibilities
- Respond to service, maintenance, and emergency calls in a timely and professional manner
- Diagnose, troubleshoot, repair, and replace defective components on installed security and fire alarm systems
- Install, configure, and support network systems and related equipment for assigned projects
- Complete detailed service reports and documentation to support accurate invoicing and job tracking
- Perform preventative maintenance on installed low-voltage systems
- Coordinate with team members and specialists to support service delivery across assigned accounts
- Provide technical assistance, systems checkout, and troubleshooting for new and existing installations
- Follow all federal, state, and local regulations along with company health and safety policies
- Maintain company vehicle in accordance with company guidelines
Required Qualifications
- 3-5 years of experience servicing, integrating, or programming access control, video surveillance, intrusion, or fire alarm systems
- Strong technical aptitude with hand and power tools (drill, screwdriver, wire stripper, hacksaw, crimper)
- Solid troubleshooting and programming skills with the ability to independently diagnose and resolve system issues
- Strong customer service skills and the ability to work well under pressure
- Valid driver's license with a clean driving record
- Ability to travel locally to job sites, with minimal overnight travel required
- High school diploma/GED or equivalent experience
Preferred Experience
- CCTV experience with platforms such as Milestone or Genetec
- Access control experience with AMAG, Lenel, Genetec, Software House/CCURE, or S2
- Intrusion detection experience with DMP or Bosch
- Fire alarm systems experience
Benefits and Compensation
- Pay range: $36 - $45 per hour, based on experience
- 10 company holidays plus paid time off starting at 13 days annually
- Medical, dental, and vision coverage
- Life insurance and disability plan
- Wellness program and 401(k) matching plan
- Tuition reimbursement and paid parental leave
- Vehicle reimbursement plan or company vehicle provided
- Cell phone reimbursement, where applicable
Why Work With Us
Join a team that values growth, accountability, and delivering results, with the opportunity to work across a wide range of security, fire alarm, and low-voltage systems while building long-term technical expertise.
Salary : $36 - $45