Customer Service (Bilingual)

2800 SW 42nd Street

Fort Lauderdale, FL 33312 USA

$21 Hourly – Full Time opportunity for overtime, and commission.

Benefits

• Paid Time Off
• Paid Holidays
• Weekly pay
• Paid Health Insurance
• Paid Dental Insurance
• Vision insurance
• Flexible Spending Account
• Paid Life Insurance
• Voluntary Life Insurance
• 10% of products discount
• 401k Match

About Prime Line Distributors

Prime Line Distributors is an importer of selected specialty foods, from artisanal cheeses, fine cured meats, charcuterie, extra virgin olive oils, aged vinegars, imported pastas, truffles, wild mushrooms, San Marzano tomatoes, imported rice, imported flours, ancient grains, Italian espresso, and many more other specialty products. We deliver daily with our own fleet of refrigerated trucks with our divisions located in New York City, South & Central Florida, Los Angeles, and Las Vegas. We also ship across the country and export to the Caribbean and Latin America.

Mission

To provide our customers with the finest Italian food and beverage products with excellence in service.

Values

• Passion for quality
• Commitment to service
• Integrity and authenticity in our products
• Dedication to be the best in the industry
• Pride in our work
• Teamwork to achieve our goals

Position Summary

We are looking for a Customer Service/Administrative Assistant (Bilingual). The Customer Service/Administrative Assistant performs routine clerical and administrative work such as answering telephones, receiving the public, providing customer assistance, data entry, and processing new customer orders. This position calls for flexibility, strong interpersonal skills, and the ability to interact well with all levels of external visitors as well as internal management and staff.

What you will do:

• Provide excellent customer service
• Assist sales department with order processing
• Respond to customer inquiries via email and telephone
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product information
• Process orders
• Identify and escalate priority issues
• Route calls to appropriate departments
• Follow up customer calls where necessary
• Complete call logs and daily route sheets
• Answering phones in a busy, fast paced environment
• Transfer callers to appropriate personnel / departments
• Assists in the documentation of all outgoing orders
• Supports the customer service team in all related duties

About you:

• An Associate’s degree is preferred;
• Minimum 2 years of customer service work experience.
• Experience working with Microsoft Office including Excel, Word, and Outlook.
• Ability to effectively communicate in the English (written, oral) & Spanish language (oral)
• Reliable and punctual
• Strong interpersonal skills
• Proactive and detail driven with a flexible, can-do attitude
• Ability to prioritize, multi-task and complete job duties in a timely manner

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the employee(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Description and Expectations may be subject to change as the needs of the organization change.

Prime Line Distributors is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay: $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21