What are the responsibilities and job description for the Service Scheduler - Customer Service position at HI-VAC Air Conditioning Service?
Service Scheduler - Customer Service | $22.00 - $25.00 per hour
Pay based on experience earn performance incentives (Spiffs)
Schedule: Monday-Friday, 8:00am -5:00pm, with occasional overtime during busy seasons.
HI-VAC Air Conditioning Service | Sunrise, FL
For more than 40 years, HI-VAC Air Conditioning Service has proudly served homeowners and businesses throughout South Florida. As a family-owned and operated company, we provide trusted HVAC services in Sunrise, Plantation, Miramar, Pembroke Pines, Weston, Coral Springs, and nearby communities.
Position Overview: HVAC Service Dispatcher / Scheduling Coordinator
As the first point of contact for our customers, this role is essential to delivering an outstanding service experience. You'll coordinate daily technician schedules, communicate with customers, and support our office team to ensure operations run smoothly.
Benefits
- Medical insurance with the company covering 50% of employee premiums
- Dental insurance fully paid by the company (HMO and PPO options available)
- Employer-paid vision insurance
- Paid time off
- Six paid holidays each year
- 401(k) plan with company matching
- Additional voluntary insurance options
Why Join HI-VAC?
- Family-owned company with a supportive, team-oriented culture where employees are valued.
- A rating with the Better Business Bureau and a 4.9-star Google rating, reflecting our commitment to exceptional customer service.
- Recognized with multiple Trane Distinguished Dealer Awards for excellence in customer satisfaction and ongoing technical training.
- Competitive benefits and opportunities to earn additional bonuses through our Spiff program.
Key Responsibilities:
- Answer incoming customer calls professionally and efficiently
- Coordinate and dispatch service technicians based on daily schedules
- Maintain regular communication with technicians throughout the workday
- Help ensure service vehicles are properly stocked with necessary materials
- Assist with parts ordering, inventory management, and warranty processing
- Prepare estimates and follow up on pending jobs
- Schedule return visits when ordered parts become available
- Keep customers updated on appointment times and expected arrival windows
- Maintain accurate customer records within the company's CRM system
- Perform additional administrative and office support duties as needed
Qualifications:
- At least two years of experience in dispatching, scheduling, project coordination, customer service, or a similar administrative role
- Strong verbal and written communication skills
- Ability to build positive working relationships with customers and field technicians
- Experience with data entry, filing, and general office administration
- Proficiency with Microsoft Office applications
- Experience using cloud-based CRM software is preferred
- Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities
- High school diploma or GED
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Salary : $22 - $25