What are the responsibilities and job description for the Front Desk position at Prime Healthcare, PC?
Description
Urology Front Desk Job Description
Essential functions and basic duties (This list may not include all the essential functions and duties assigned).
· Greets all patients and visitors in a caring and professional manner
· Collects at time of check in patient information such as patients’ demographics, PCP, pharmacy, ID, insurance verification, copays
· Close out cash drawer and count change
· Applies NO SHOW fee to patients who miss appointments.
· Confirms patients’ appointment using DAR (reschedule if patient wants to cancel or responded no to appointment reminder)
· Schedules all patient appointments according to the established policy of the practice
· Enters/Scans all current and new patient information into EPIC accurately
· Answer all incoming telephone calls and determining the precise reason for the call
· Directs telephone call to the appropriate personnel promptly and courteously.
· Back up for EPIC referral WQ’s
· Properly distributes mail and packages
· Keeping up with waiting room cleanliness
· Complies with HIPAA policies and procedures ensuring confidentiality and patient privacy
· Complies with OSHA rules and regulations
· Interacts with vendors, staff, physician’s and visitors in caring and professional manner
· Attends and participates in all office meetings as scheduled
Requirements
- High school diploma or GED
- Customer service experienced
- Good communication skills
- Bilingual Spanish and English (preferred)
