What are the responsibilities and job description for the Customer Service Representative position at Prime Consulting Inc?
Job Description
- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
- Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
- Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
- Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
- Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
- Great communication skills; basic problem-solving skills; Typing at least 35 wpm; at least 1 yr of high call volume call center experience
Schedule:
- Monday–Friday: 11:30 AM – 8:00 PM
- Rotating Saturday: 9:00 AM – 6:00 PM every 6–8 weeks
- When working a Saturday, you will receive a weekday off (Tue/Wed/Thu/Fri).
Location & Work Type:
- Onsite for the first 90 days for training and performance evaluation.
- Hybrid option afterward (2 days in office / 3 days at home) depending on attendance and performance.