Billing Analyst

Overview: The Billing Analyst is a key member of the Billing and Reporting team, responsible for managing and maintaining client billing and advisor compensation processes. This role supports the firm’s wealth management business by ensuring fee accuracy, data integrity, and high quality billing services. The Billing Analyst oversees all aspects of client billing, including generating quarterly billing, reconciling data across multiple platforms, setting up and maintaining billing, and collaborating with financial advisors and internal support teams. This position requires a highly motivated, detail-oriented self-starter with a strong work ethic who is committed to promoting accuracy and efficiency across the department.

Our Standards: Our overall standard is "service excellence"; Our goal is to provide the very best experience in service and knowledge to our clients and advisors. As such, our Billing Analyst must display:

• Ability to work independently and make decisions with minimal supervision.
• Excellent client service skills and the capability to build productive relationships with advisors and support staff.
• Exceptional written and verbal communication skills.
• Superior attention to detail and follow-through.
• Strong organizational and time-management skills, with the ability to manage competing priorities.
• Adaptability and responsiveness in a fast-paced environment.
• Collaborative mindset with a team-oriented approach.
• Confidence in presenting to senior leaders.
• High standards of professionalism, ethics, confidentiality, and integrity.
• Strong analytical skills with the ability to identify and resolve potential issues in compliance with policies and procedures.

Responsibilities:

• Monitor, analyze, and reconcile client account data to ensure accurate and complete billing.
• Maintain and update client billing profiles, ensuring all changes are promptly reflected in Orion and Salesforce.
• Calculate and review client fees based on assets under management (AUM) and established billing schedules.
• Collaborate with financial advisors and internal teams to ensure accurate, timely billing across multiple investment platforms in compliance with industry regulations.
• Conduct regular audits to verify data integrity and consistency across billing systems and settings.
• Investigate and resolve billing discrepancies and exceptions in coordination with advisors and operations teams.
• Assist in the implementation and optimization of billing tools and processes to improve efficiency and accuracy.
• Reconcile fee payments and bi-monthly advisor compensation.
• Develop, document, and maintain billing procedures, workflows, and internal controls.
• Communicate effectively with internal teams and custodians to troubleshoot billing issues and deliver high-quality service.
• Support M&A integration efforts, including billing setup and process alignment.
• Understand reporting procedures and contribute to maintaining accurate client performance reporting.

Education/Experience:

• Bachelor's degree in Business, Accounting, Finance, or other relevant field (preferred).
• 2 years of experience in billing, accounting, or financial operations within wealth management.
• Experience using portfolio management systems (Orion required) and CRM systems (Salesforce preferred).
• Strong understanding of wealth management fee structures and industry billing practices.
• Proficient Microsoft Excel skills (e.g., PivotTables, SUMIF, VLOOKUP, XLOOKUP).