Security Console Operator

Primary Talent Partners has a new contract opening for a Console Operator with our large power and utilities client in Charlotte, NC. This is a 36-month contract with a potential for extension. 

Pay: $20.00 - $22.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Schedule:

• 1st shift - 6am - 2pm
• 2nd shift - 2pm to 10pm
• 3rd shift - 10pm to 6am
• Days: Mon-Fri, Tue-Sat, Wed-Sun
  

Description:
Console Operators will be responsible for monitoring electronic security systems involving alarm panels, intrusion detection, video cameras, badge verification, and general access control. In addition, Operators will also be tasked with providing gate access and associated validation, receiving and reacting to large call volume, regulatory requirements, maintaining enterprise situational awareness and other duties as assigned.


Job Requirements:

• Minimum, high school diploma or GED with 5 years’ experience working in a Security Operations Center, Dispatcher capacity or Law Enforcement or 5 years technical support experience with physical access control systems such as AMAG Symmetry.
• Preferred, relevant college degree (Criminal Justice, Criminology) 3-5 years’ experience working in a Security Operations Center, Dispatcher capacity or Law Enforcement or 3-5 years technical support experience with physical access control systems such as AMAG Symmetry.
• Excellent customer service and communication skills, ability to multitask, proficient computer and MS Office suite skills.
• Must be willing to work a rotating/flexible schedule - weekends, holidays, evenings.
• Must be able to pass a background check and drug screen.
• Must be highly dependable, stay calm in stressful situations, strong attention to detail.
• Further, must maintain a high level of confidentiality dealing with incidents and security techniques.
  

Job Responsibilities:

• Responsible for ensuring the safety of employees and property by monitoring and responding to alarms in a prescribed manner.
• Maintain accurate accounts of events, create reports, gain detailed information and answer questions.
• Perform data entry in multiple data bases; follow established procedures.
• Assist in general administrative work and other miscellaneous duties.
• Perform basic investigative functions to include video review, follow up interviews and report writing.
• Perform customer and client enterprise facing functions to include; use of mass notification tool, Corporate Communication notifications, incident management notifications, delegated shift administrative duties.
  

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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