Cisco Voice Telecom Engineer

Primary Talent Partners has a new contract opening for a Cisco Voice Telecom Engineer with our  large power and utilities client in Charlotte, NC, Raleigh, NC or Cincinnati, OH. This is a 12-month contract with a potential for extension.

Pay: $58.57 - $63.57/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Description:
We are seeking a skilled and motivated Cisco Voice Engineer to join our Telecommunications Voice Delivery team. This role is critical to the design, implementation, and support of Cisco-based voice communication systems across our enterprise. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), voice gateways, and VoIP protocols, and will play a key role in ensuring reliable, secure, and scalable voice services. Delivery is performed in an agile environment using Jira to manage tasks and track progress.

Key Responsibilities:

• Voice Infrastructure Management: Design, configure, and maintain Cisco voice infrastructure including CUCM, Unity Connection, Webex, gateways, and IP phones.
• Call Flow Engineering: Implement and support voice routing, dial plans, and call flows across enterprise sites.
• Project Collaboration: Work closely with project managers and field technicians to support voice deployments and migrations (e.g., Avaya to Cisco transitions).
• Issue Resolution: Troubleshoot and resolve voice-related incidents and service requests, including SME, CUCM, CMS, CUC, SRST, Analog and Client configurations.
• Change Management: Participate in Change Approval Board (CAB) processes for voice-related work, ensuring compliance with enterprise change control standards.
• Documentation: Maintain detailed documentation for configurations, call flows, and support procedures.
• Design and Job Package Development: Read and create technical designs and job packages for voice infrastructure projects, ensuring clarity and accuracy for implementation teams.
• Implementation: Perform implementation of system changes according to design standards, this could involve changes outside of normal business hours
• Vendor Oversight: Provide technical oversight and coordination with third-party vendors to ensure quality and timely delivery of voice solutions.
• Timeline Adherence: Manage tasks and deliverables to align with project timelines, proactively identifying risks and mitigation strategies.
• Cross-Platform Support: Demonstrate willingness to learn and support additional voice technologies such as voice recording platforms and dispatch consoles, contributing to broader team capabilities and coverage.
  

Required Qualifications:

• 3 years of experience in Cisco voice engineering or telecommunications.
• Proficiency with Cisco Unified Communications Manager (CUCM), Unity, and voice gateways (VG310, ISR).
• Strong understanding of VoIP protocols (SIP, H.323, SCCP) and QoS principles.
• Experience with Clients, SRST, and enterprise call flow design.
• Familiarity with tools such as Cisco Webex Control Hub, RTMT, Wireshark, and network monitoring platforms.
• Excellent troubleshooting and communication skills.
  

Preferred Qualifications:

• Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent.
• Experience with Avaya-to-Cisco migration projects.
• Knowledge of enterprise change control processes and CAB participation.
• Familiarity with telecom infrastructure in utilities or energy sectors.
• Experience with UCCX, UCCE, or WxCCE a plus.
• Experience with on-premises and cloud E911 systems.
• Agile, ITIL, COMPTIA, or other technology industry certifications
  

Candidates will be considered for any of the site locations below:

• 9700 David Taylor Charlotte NC
• 4th and Main, Cincinnati, Ohio
• Raleigh Regional HQ; 411 FAYETTEVILLE ST, Raleigh NC 27601
  

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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