What are the responsibilities and job description for the Home Services Specialist position at Primary Services?
Build a career where home maintenance knowledge meets customer solutions. Join a large, established organization helping homeowners protect their investments and navigate unexpected appliance breakdowns, repairs, and service needs. Use your experience in residential maintenance, service coordination, or customer assistance while learning how warranty coverage and repair authorizations are managed. Enjoy a hybrid schedule in Lehi, Utah, with Fridays remote, and build valuable expertise in home protection services.
Take the next step in your career as a Home Services Specialist, helping homeowners navigate the repair and warranty claims process for residential appliances and home systems. This position offers an opportunity to apply practical knowledge of home maintenance and customer service while developing specialized skills in warranty evaluation, contractor coordination, and service authorization. Working within a large national organization, you'll review service requests, interpret coverage guidelines, and coordinate resolutions that help homeowners address unexpected repair needs.
Responsibilities
- Review homeowner service requests involving appliances, residential systems, and maintenance-related repairs.
- Evaluate reported product failures, service diagnoses, and warranty coverage to determine repair eligibility.
- Interpret service agreements and coverage guidelines to approve or deny warranty claims.
- Communicate with homeowners regarding repair requests, claim decisions, and available service options.
- Coordinate contractor dispatches, repair authorizations, and cash settlement arrangements.
- Review contractor recommendations and service pricing to ensure compliance with established agreements.
- Document repair details, claim findings, and customer communications within internal systems.
- Investigate service discrepancies and gather additional information needed to complete claim reviews.
- Monitor pending service requests and follow up to ensure timely claim resolution.
- Collaborate with internal departments and service providers to resolve complex homeowner concerns.
- Manage multiple service requests while meeting established processing deadlines and quality expectations.
- Identify additional home protection plans that may benefit homeowners.
Qualifications
- High school diploma or GED required.
- 2–4 years of experience in customer service, home services, warranty administration, contact center operations, or related fields preferred.
- Experience in residential maintenance, appliance services, property management, contractor coordination, or home warranty operations preferred.
- Familiarity with household appliances, HVAC systems, plumbing, electrical systems, or general residential repairs preferred.
- Experience reviewing service requests, documenting repair information, or coordinating maintenance activities.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Experience using customer management systems, service scheduling platforms, or claims processing applications preferred.
- Familiarity with service agreements, warranty coverage, or contractor pricing guidelines preferred.
- Experience resolving homeowner concerns, coordinating service providers, or handling customer complaints.
- Experience working in high-volume service environments with established quality and response-time requirements.