What are the responsibilities and job description for the Call Center Representative - REMOTE!! position at Primary Services?
Enjoy a remote work schedule, a supportive culture, and exciting project opportunities to grow with a well-established organization. Join a professional environment where your bilingual skills and customer service expertise create a meaningful impact every day.
Primary Services is excited to announce the role of Call Center Representative for a large enterprise client. This position offers the chance to support a high-volume inbound call center within a major customer service operation. As a Call Center Representative, you will handle a wide range of inquiries, provide accurate information, and resolve issues that directly influence customer satisfaction. This role is well-suited for service-driven professionals who thrive in structured, fast-paced environments.
Responsibilities:
- Answer incoming calls in a professional and courteous manner.
- Handle and resolve customer complaints by identifying issues and troubleshooting effectively.
- Provide accurate information related to billing, enrollments, and escalations.
- Respond to customer questions while ensuring clarity and accuracy.
- Maintain detailed documentation of interactions and outcomes.
- Navigate computer systems and software to access and update customer information.
Qualifications:
- Fluent in Spanish and English highly preferred.
- Call center experience preferred.
- High school diploma or equivalent required.
- Ability to pass a background check.
- Computer proficiency required.
- Strong customer service capabilities.
- Strong organizational skills.
- Ability to work as a contributing member in a team-based environment.
- Stress tolerance and patience required for high-volume call handling.
- Effective communication and listening skills.
Salary : $15 - $19