Medical Collections & Patient Accounts Specialist

Medical Collections / Patient Account Specialist

Primary PartnerCare Management Group is the exclusive management company (MSO) for a growing multi-site primary care practice across Nassau, Suffolk, and Queens Counties. We’re seeking a Medical Collections / Patient Account Specialist who will serve as the primary point of contact for patients regarding their outstanding balances, helping them understand their insurance coverage, explain their financial responsibility, and resolve unpaid accounts.

If you enjoy problem-solving, working directly with patients, and contributing to a supportive healthcare environment, this role is perfect for you.

Why Join Us?

· Hybrid Work Schedule: Flexibility to work from home and in-office.

· Competitive Compensation: $500 sign-on bonus and annual bonus potential up to $5,000 based primarily on collections. Bonus is paid out quarterly.

· Comprehensive Benefits: Health, dental, vision, 401(k) with matching, and paid time off.

· Professional Growth: Work with a collaborative team and gain experience in medical billing, AR management, and patient relations.

Key Responsibilities

· Contact patients via phone, email, and mail regarding copayments, coinsurance, deductibles, and other outstanding patient balances.

· Receive incoming calls from patients who want to pay with credit card or do not understand their patient statements

· Clearly explain insurance coverage, EOBs, and patient liabilities.

· Track patient balances, document communications, and coordinate with clinic sites when needed.

· Negotiate payment plans for large balances, following company policies.

· Escalate complex issues to supervisors and assist in resolving uncollectible accounts.

· Process refunds with supervisory approval when needed.

· Maintain professional, empathetic, and confidential communication at all times.

· Utilize Microsoft Excel and AthenaHealth EMR to manage patient accounts.

Qualifications

· Education: Associate’s or Bachelor's degree highly preferred; high school diploma required.

· Experience: 3 years in healthcare billing and medical collections.

· Knowledge of CPT and ICD-10 codes and ability to read EOBs.

· Strong communication skills to clearly explain insurance coverage to patients.

· Ability to communicate understanding and empathy towards patients while successfully collecting monies owed

· Proficiency in Excel and electronic medical record/billing software.

What We Value

· Empathy and professionalism in patient interactions.

· Attention to detail and strong organizational skills.

· Ability to work independently in a hybrid environment.

· Commitment to HIPAA compliance and patient confidentiality.

· A positive, solution-oriented mindset with exceptional customer service skills.

Ready to make a difference while advancing your career? Join our growing team and help patients navigate their healthcare responsibilities with clarity and care!

Apply Now to become a valued member of Primary PartnerCare.

Pay: $25.00 - $30.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Medical Billing: 3 years (Preferred)
• Medical collection: 3 years (Preferred)
• Customer Service: 3 years (Preferred)
• Microsoft Excel: 3 years (Preferred)
• CPT coding: 3 years (Preferred)
• ICD10: 3 years (Preferred)
• Explaining EOBs & Health Insurance Coverage : 3 years (Preferred)

Ability to Commute:

• Great Neck, NY 11021 (Preferred)

Work Location: Hybrid remote in Great Neck, NY 11021

Salary : $25 - $31