What are the responsibilities and job description for the Customer Service & Administrative Coordinator position at PrideStaff?
We are hiring for a Customer Service and Administrative Coordinator on behalf of our client; an established home services and specialty contracting company. This in-office position is located in Sterling, VA, and is an excellent fit for a professional with some prior customer service or office-based experience.
Location: Sterling, VA
Compensation: $22.00-$23.00/hr
Schedule: Mon-Fri, 9:00am-5:00pm
Responsibilities
- Answer incoming client phone calls and assist occasional walk-in customers in a professional, helpful manner.
- Gather accurate client and project details, including contact information, service addresses, job types, and relevant notes.
- Create and update electronic customer records, job notes, messages, and internal tracking items in company systems.
- Manage customer email correspondence regarding estimates, scheduling, documentation, payments, and general follow-up.
- Follow up with clients on open estimates, outstanding invoices, deposits, and unpaid balances in a polite and persistent manner.
- Assist customers with navigating the online payment system while securely handling financial information according to company procedures.
- Take detailed, accurate messages for owners, managers, estimators, and field technicians.
- Help organize and maintain customer paperwork, project files, photos, and digital documentation.
- Support internal office staff, managers, and field technicians with general administrative tasks as needed.
Qualifications
- 2–4 years of customer service, receptionist, administrative, dispatch, or similar work experience preferred.
- Tech savvy ( Experience using CRMS, Outlook, and Quick books)
- Strong verbal and written communication skills with a professional and courteous phone presence.
- Comfortable interacting with customers in person and handling multiple tasks during the day.
- Organized, detail-oriented, reliable, punctual, and team-oriented.
- Comfortable using email, basic office software, customer management databases, and digital payment systems.
- Prior experience in home services, construction, trades, or a service-oriented business environment is preffered but not required.
Our mission:
Consistently provide client experiences focused on what they value most.
At PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!
Consistently provide client experiences focused on what they value most.
At PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!
Salary : $22 - $23