What are the responsibilities and job description for the Call Center Representative position at PrideStaff?
Our client in Edison, NJ, is seeking a Direct Hire Call Center Representative.
Pay rate: $22-$24/HR (DOE)
Responsibilities:
- Evaluate situations, determine appropriate solutions, and resolve escalated inquiries.
- Manage high-volume incoming contacts through digital messaging and phone channels.
- Balance competing priorities, organize daily task lists, and adapt swiftly to changing operational needs.
- Address high call volumes while helping clients diagnose and resolve equipment performance issues.
- Coordinate technician availability, manage dispatch logs, and route field appointments across regional and nationwide territories.
Requirements:
- 2–3 years of proven background in a fast-paced client support environment managing heavy communication volume.
- Proficiency with spreadsheet applications and data entry platforms
- Strong written communication skills, including grammar and effective email drafting.
Benefits:
• Medical/Dental insurance.
• Company-paid vision and life insurance.
• Transit check and 125 medical plans.
• 401(k) with a company match.
• Paid vacation and sick time.
PrideStaff is a 16 time Best of Staffing Award Winning full-service staffing company.
Salary : $22 - $24