What are the responsibilities and job description for the Sr. Customer Service Technician position at PrideNow?
- Provide on-site technical support and troubleshooting for capital equipment, including aseptic processing and freeze-drying systems.
- Collaborate with engineering teams in the U.S. and internationally to ensure proper system functionality, upgrades, and technical alignment.
- Coordinate vendor services, outsourced repairs, and act as a key technical interface between customers, service teams, and suppliers.
- Manage service-related materials, parts, and project data using SAP and CRM systems.
- Support customer training programs, maintenance planning, and conduct line audits and minor equipment refurbishments.
- Assist in system upgrades, logistics coordination, warranty processing, and multi-line technical troubleshooting.
- Develop control system documentation and support validation activities in compliance with FDA and GAMP guidelines.
- Ensure adherence to Safety, Health, Environment, and Quality (SHEQ) standards while supporting field engineers, technicians, and end users throughout the project lifecycle.
Salary : $70,000 - $90,000