What are the responsibilities and job description for the Service BDC Agent position at Pride Motor Group?
Service BDC Agent – Pride Motor Group (Lynn, MA)Up to $55,000 Annually | Hourly Pay Bonus | No Experience Needed – We TrainPride Motor Group is a long-standing, family-owned automotive group serving the North Shore community with Chevrolet, Kia, and used-vehicle operations. As we continue to grow, we are seeking a friendly, dependable, and motivated Service BDC Agent to join our customer-focused team.If you enjoy helping people, communicating clearly, staying organized, and working in a supportive environment, this is a strong opportunity to build a rewarding career — even without previous automotive experience.Position OverviewAs a Service BDC Agent, you will be the voice of our service department. You will speak with customers, schedule service appointments, assist with follow-ups, and ensure every guest receives the positive, welcoming experience the Pride family is known for. Success in this role comes from patience, professionalism, and consistency — not prior industry experience.We provide complete training.What You’ll DoCustomer Interaction & CommunicationAnswer inbound service calls promptly and professionallyMake friendly, outbound follow-ups for maintenance, recalls, and customer satisfactionBuild rapport through warm, confident, and clear communication Appointment CoordinationSchedule service visits accurately in the CRMConfirm appointment details, transportation needs, and expectationsProvide advisors with complete and accurate customer notesFollow-Up & Service RetentionContact customers after their visit to ensure satisfactionMaintain consistent outreach for overdue maintenance and declined servicesSupport the dealership’s mission to deliver an exceptional service experienceOrganization & Data AccuracyDocument each customer interaction thoroughlyStay disciplined in daily follow-up routinesKeep communication records organized and completeWho Thrives in This RoleWe hire for attitude and personality, not automotive experience. The ideal candidate is:Warm & PersonableEnjoys talking with people and making them feel valued.Patient & SteadyCalm under pressure, comfortable with routine, and consistent in day-to-day activity.Organized & ReliableTakes pride in accuracy, follow-through, and dependable performance.Positive & CoachableOpen to learning, receptive to coaching, and eager to grow within a structured system.Energetic on the PhoneCommunicates with clarity, empathy, and an upbeat tone.Compensation & BenefitsUp to $55,000 annually (Hourly Pay Monthly Bonus)Full training providedAdvancement opportunities within a respected, community-focused dealership groupSupportive, team-oriented cultureBenefits package (can be listed if you'd like them included)Why Join Pride Auto Group?Pride is a trusted, community-minded dealership family with deep local roots in Lynn. Our customers appreciate the personal attention, and our team members value the stability, support, and long-term opportunities that come with being part of a family-owned organization. You’ll work in a positive environment where consistent communication and customer care truly make an impact.How to ApplyIf you’re looking for a stable, people-focused role with meaningful growth potential — and a team that truly values your contribution — we’d like to meet you.Apply today and build your career with Pride Motor Group.