What are the responsibilities and job description for the Service BDC Representative position at Cityside Subaru?
Cityside Subaru is a growing organization that has served the greater area of Belmont, Massachusetts for over 30 years. We're always seeking qualified, enthusiastic individuals to join our growing team! We have an immediate role for a Service BDC Representative or a Service Appointment Coordinator.
$18.00-$21.00 per hour
Great opportunity to join a very busy dealership!
Excellent way to become an entry level Service Advisor
What We Offer
- Health, dental insurance
- 401K plan
- Paid training
- Paid holidays
- Paid time off
- Community involvement
- Full time and Part-time available
- Nights and weekends available
Responsibilities
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Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
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Actively listen to customers, answering their questions, and directing them appropriately as they request.
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Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
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Advise maintenance recommendations.
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Confirm scheduled and missed appointments.
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Contact customer's with open recalls to get scheduled for completion
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Perform daily follow up of work from previous week
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Perform other duties as assigned
Qualifications
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Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
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Strong customer service background
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Excellent verbal and written communication skills
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Maintain a professional code of conduct at all times
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Punctual, reliable and eager to improve
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Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $18 - $21