What are the responsibilities and job description for the Sr. Business Product Manager-Patient CRM position at Pride Health?
Sr. Business Product Manager-Patient CRM
Are you a strategic Product Manager eager to make an impact in the biotech space while shaping innovative Patient CRM solutions? If so, Pride Health has an exciting opportunity for you!
Our client, a top biotech organization based in South San Francisco, CA, has a contract opening for a Sr. Business Product Manager, Patient CRM. In this high-impact role, you’ll work at the intersection of cutting-edge science and customer-centric innovation, partnering with the Business Product Owner, Executive Director, CRM Suite Leader, and Technical Product Manager to drive product vision and deliver impactful CRM strategies.
Important Details:
- 6-month contract to hire opportunity
- South San Francisco, CA- Fully Onsite (5 days/week)
- Monday-Friday (40 hours/week)
- Pay range: $76-100/HR, depending on experience
- The Senior Business Product Manager, Healthcare Professional (Patient) Customer Relationship Management (CRM) drives the development, adoption, and continuous improvement of the Patient CRM Product, as well as core integrated capabilities such as e-detailing, customer insights modules, messaging, etc.
- Partner with the Business Product Owner and/or Executive Director - CRM Suite Leader to support the creation of digital-forward healthcare provider customer relationship (Patient CRM) product roadmaps, including experience, features, timelines, and dependencies.
- Partner with Technical Product Manager to drive the development and improvement of Patient CRM products or specific product features, ensuring alignment with the overall Patient CRM product vision.
- Help evangelize the role of product(s) in achieving enterprise objectives, communicating their value proposition and roadmap(s) to senior leaders and organization-wide stakeholders.
- Oversee business process & user insights collection through User Acceptance Testing (UAT) to ensure the successful implementation of new features and capabilities.
- Drive definition of business requirements for Patient CRM product capabilities and features and non-functional performance requirements, leveraging GNE and industry standards.
- Drive experimentation to enhance Patient CRM product offerings, in line with the overall business learning agenda.
- Ensure Patient CRM product features align with compliance, privacy, and regulatory standards while supporting effective field force engagement.
- Bachelor's degree in business, technology, operations, science, marketing, or a related field.
- 7 years of experience, with 5 years in product management, digital product operations, or equivalent experience.
- Experience with sole ownership of tactics or product components, demonstrating the ability to articulate business problems, identify solutions, and drive execution from strategy through implementation.
- Demonstrated ability to develop and execute product roadmaps, including feature planning, timelines, and dependencies.
- Experience with User Acceptance Testing (UAT) and rolling out new features across a variety of user bases.
- Proven success in aligning stakeholders and collaborating with cross-functional teams to deliver seamless product integration
- Applicants must be authorized to work in the United States.
- Advanced degree, or equivalent experience (e.g., MBA or related graduate-level qualification).
- Experience in healthcare, pharmaceutical, or highly regulated industries.
- Ability to innovate and foster experimentation to improve product capabilities.
- Experience in leading or managing enterprise CRM platforms (e.g., Veeva, Salesforce) within life sciences or healthcare industries.
Pride Health and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity:
Pride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment:
Pride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations:
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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Salary : $76 - $100