What are the responsibilities and job description for the Senior Process & Operations Lead position at Pride Health?
Pride Health is hiring a Senior Process & Operations Lead.
This is a 3-month contract with the possibility of an extension with competitive pay and benefits.
Job Type: Senior Process & Operations Lead
Duration: 13-week contract with possibility of extension
Shift: 09:00 AM - 05:00 PM
Location: South San Francisco, CA 94080 (Hybrid)
Pay Range: $50/hr. - $68/hr.
Job Duties
- Design and implement the studio's end-to-end operating model: intake and briefing, prioritization, resourcing, production workflow, review routing (including MLR), and delivery.
- Map current-state processes, identify bottlenecks and waste, and lead continuous improvement using lean methods (value stream mapping, root cause analysis, kaizen-style iteration).
- Define and track studio metrics: cycle time, throughput, capacity utilization, review pass rates, SLA adherence, and stakeholder satisfaction.
- Build capacity planning and resourcing models that let studio leadership forecast demand and make staffing decisions with data.
- Optimize the interface between creative production and MLR review — reducing rework loops, improving submission readiness, and shortening time-to-approval.
- Select, configure, and administer workflow tooling (project management platforms, intake forms, dashboards) and integrate with content systems such as Veeva Vault PromoMats.
- Create SOPs, playbooks, and RACI documentation so the studio's ways of working are explicit, teachable, and scalable.
- Act as the operational partner to studio leadership: surface risks early, run status and capacity reviews, and keep delivery commitments honest.
Required
- 5-8 years in operations, process management, or program management roles, ideally within creative production, marketing operations, or a regulated industry.
- Hands-on experience with lean process management, Six Sigma, or comparable continuous improvement methodologies (certification a plus, results a must).
- Track record of designing workflows and operating models from scratch — not just running existing ones.
- Strong analytical skills: comfortable defining metrics, building dashboards, and using data to drive prioritization and improvement decisions.
- Experience with project and workflow management tools (e.g., Workfront, Asana, Monday, Airtable, Smartsheet) and an instinct for right-sizing tooling to team maturity.
- Excellent facilitation and change management skills; able to bring creative teams and cross-functional stakeholders along rather than imposing process on them.
Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Equal Employment Opportunity
Pride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteranor military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Pride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
#PHC
Salary : $50 - $68