Information Technology Support Technician

Pride Health is looking for a Workstation Support Technician to support our client’s medical facility which is in Jacksonville, FL (Onsite)

Title: Workstation Support Technician

Location: Jacksonville, FL

Duration: 12 Month Contract with possibility of extension depends on your performance

Rate: $20 to 23/hr

The Workstation Support Technician collaborates with internal business units to ensure that hardware and software orders are accurately received, configured, scheduled, and installed. This role provides on-site technical support, equipment installations, relocations, and customer service while maintaining compliance with organizational standards and IT security policies.

Key Responsibilities:

• Ensure all equipment is properly labeled according to organizational specifications.
• Research, verify, and document device specifications in alignment with purchase orders and established standards.
• Coordinate with service teams and business units to relocate equipment as requested.
• Work independently to perform on-site installations, technical support, and basic repairs.
• Serve as a technical liaison between customers and support services such as Help Desk, Applications, and Materials Management.
• Assist with end-user training by explaining basic hardware/software concepts, requirements, and procedures.
• Communicate scheduling details, move/add/change implications, and service impacts to customers.
• Maintain accurate inventory of supplies and equipment required for installations and repairs.
• Collaborate with IT Infrastructure teams to manage parts and equipment inventory.
• Evaluate and process equipment in accordance with IT Security policies and guidelines.
• Participate in overtime and on-call rotations as required.

Required Skills & Experience:

• Minimum of two (2) years of customer service experience.
• Strong organizational, written, and verbal communication skills.
• Ability to maintain strict confidentiality of sensitive information.
• Proven ability to work collaboratively in a team environment.
• Experience using ticket tracking systems and documentation tools.
• Flexible workload to accommodate special projects and high-priority requests.
• Basic understanding of computer-related terminology, including CPU, networking, LAN/WAN, client/server environments, and internet technologies.
• Ability to perform physical tasks including bending, stooping, kneeling, squatting, and reaching overhead.
• Ability to lift 75 pounds or more.
• Must be able to distinguish colors.

Preferred Qualifications:

• Two (2) years of customer service experience supporting computer hardware and software
• OR
• Associate’s degree
• OR
• Two (2) years of technical school training in Computers, Technology, Electronics, or a related field

Benefits

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.