HR Service Center Representative

HR Service Center Representative

Pride Health is hiring an HR Service Center Representative for one of its clients in North Carolina.

This is a 3-month contract with the possibility of an extension with competitive pay and benefits. This is an ONSITE role.

Location – Suite 100, Charlotte, North Carolina (28208).

Length of assignment – 3 months (Possibility of an extension)

Pay range - $25 - $29 per hour.

Shift – Monday - Friday 8 am-4:30 pm (30 min lunch)

Job Summary

Responsible for providing consistent, high-quality customer care, and service excellence to its customer base. Performs high-volume services through the HR Shared Services Center through standardized processes including administrative work, order fulfillment, and database transactions via telephone, web, facsimile, email, or correspondence. Serves as an integral member of a team providing escalated Human Resources support to team members. Assists team members and managers with questions regarding Human Resources policies, practices, tools, and processes. Records and tracks issues via the case management tool, tracking from initiation to resolution.

Job Duties

• Respond to escalated inquiries in the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources.
• Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries and resolving issues.
• Documents incoming calls using a case management tool to resolve issues within identified service level agreements.
• Proactively escalates issues to Tier Il and COE teams and HRIS team on the customer's behalf to ensure the service levels are met.
• Upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls.
• Performs administrative, transactional, and data/records management activities in support of Human Resources.
• Assist in navigating internal resources on self-service and Human Resources technology tools.
• Stays abreast of changes to policies and practices to contribute to the timeliness of resolution.

Requirements

• Education Required:
• Associate’s degree in a related field.
• Experience Required:
• 2 years of HR experience OR 5 years of customer service experience.
• Must have experience with HCMs and be comfortable with file work.
• References:
• 2 complete references are required.
• Knowledge, Skills & Abilities Required:
• Ability to communicate effectively over the phone and in writing with all levels within the
• organization demonstrating a high level of integrity, ethics, and customer service.
• Active listening skills with the ability to ask probing questions to aid in problem-solving and issue escalation.
• Ability to work effectively in high-pressure situations that require sound decision-making and may involve confidential or sensitive matters.

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.