Operational Support Specialist

#JD-E2EProf

Russell Tobin/Pride Global is currently seeking an Operational Support Specialist to work for one of our top global tech clients! This role owns real-time coordination of On-Site Staff, ensuring shifts are fully staffed, issues are resolved quickly, and communication flows smoothly between the field and central operations. You serve as the control tower during your shift, keeping operations running effectively and stepping in when issues arise.

Pay: $33-$35/hr. depending on experience 
Schedule: Full-time hours
Location: New York City  Metro - within 30 minutes of the city for onsite and shift coverage

Key Responsibilities:

• Shift Management and Staffing
  • Assign onsite staff to shifts and ensure full coverage across all active jobs
  • Monitor attendance, lateness, and no-shows, taking immediate corrective action
  • Backfill gaps in real time through reassignments or escalation
• Real-Time Operations Oversight
  • Troubleshoot live issues such as late arrivals, setup problems, and participant confusion
  • Escalate critical issues with clear context and recommended solutions
• Communication Hub
  • Serve as the primary point of contact for onsite staff during active shifts
  • Respond quickly and clearly to questions, updates, and issues
  • Coordinate with internal teams including operations, support, and launchers as needed

What Good Looks Like:

• All shifts are fully staffed with minimal last-minute disruption
• Onsite staff are clear on where to be and what to do
• Issues are resolved quickly and efficiently when possible
• Communication is fast, clear, and proactive
• Participants experience smooth, well-run onsite operations

Qualifications:

• 2 to 3 years of experience in operations, logistics, hospitality, or similar fast-paced environments
• Strong real-time decision-making and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple workflows simultaneously
• Highly reliable, responsive, and organized
• Experience in dispatch, shift scheduling, or gig workforce management  is preferred
• Nice to have familiarity with last-mile logistics or on-demand operations

If you are energized by fast-paced coordination and keeping live operations running smoothly, we encourage you to apply.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.