Customer Service Support

Job Title: Customer Service Support
Location: North Olmsted, OH (Hybrid – 2 days onsite, 3 days remote)
Contract Type: 6-Month W2 Contract
Pay Rate: $16.00–$17.72/hour (depending on experience)
Schedule: Monday–Friday, 7:00 AM–4:00 PM

Russell Tobin is supporting a global leader in the food and agriculture industry known for improving lives and nurturing the world through sustainable practices. We are seeking a detail-oriented and customer-focused Customer Service Support Specialist to join their growing team in North Olmsted, OH.

This role plays an essential part in ensuring a seamless customer experience by assisting with order management, customer communication, and administrative support within a high-performing service environment.

• Handle inbound customer calls professionally and efficiently.
• Accurately process and confirm customer orders.
• Provide customers with order status updates, product details, and delivery information.
• Support routine order management tasks, including documentation and fulfillment coordination.
• Partner cross-functionally with teams such as Logistics, Sales, and Supply Chain to ensure timely and accurate service.
• Identify and escalate order-related issues while assisting with corrective actions.
• Maintain accurate records of customer interactions and transactions.
• Assist in resolving administrative or clerical issues following established procedures.
• Perform other related duties as assigned.

Minimum Requirements:

• High school diploma or equivalent.
• 2 years of related work experience in customer service, order management, or administrative support.

Preferred Qualifications:

• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Experience using ERP or CRM systems.
• Ability to multitask in a fast-paced environment.

• Interviews will be conducted virtually via Microsoft Teams.

This is a fantastic opportunity to contribute to one of the world’s most respected industry leaders while gaining valuable experience in customer service operations within a collaborative and supportive team environment.

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Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.