What are the responsibilities and job description for the Technical Customer Service Support (Inside Sales) position at Clark-Reliance?
Technical Sales and Service Coordinator
Who We Are
Clark-Reliance® is a world class manufacturing company, serving customers in over 120 countries in the power generation, refining, gas processing, and chemical industries. Clark-Reliance is a company that strives to maintain an environment that nurtures employees. Clark-Reliance prides itself on the development of its employees and finds way to continue to grow every year.
What is a Technical Sales and Service Coordinator?
A Technical Sales and Service Coordinator provides day-to-day support of customer accounts and serves as a primary point of contact between the customer and the company. The Technical Sales and Service Coordinator can provide customer support, technical support, planning and optimization for the accounts, as well as developing a relationship with the customers. Takes incoming calls from customers, determines which product or service fits the application, and quotes the customer. Follows up with customers after quoting to obtain feedback, answer questions, and obtain purchase orders.
What We’re Looking For
The ideal candidate will have Bachelor’s Degree and at least one year equivalent work experience in sales required (inside or technical sales preferred).
Duties and Responsibilities
- Review and analyze customer requirements to determine which product will be the best fit.
- Create customer proposals in compliance with company standards and contract language.
- Prepare configurations, equipment lists, clarifications and exceptions for use by other departments such as engineering, sales, estimating, manufacturing, etc.
- Act as customer contact regarding product quotations and complex pricing, scheduling and shipping and makes pricing decisions.
- Coordinate expediting activities with other departments to assure accuracy in pricing, delivery, invoicing, etc.
- Enter orders into the system for customers.
- Make pricing decisions based on previous standards regularly and customarily.
- Interact and communicate with all levels of employees within the Company, as well as suppliers, customers and peers effectively.
- Comply with policies, procedures, standards and rules of the Company.
- Maintain quality assurance policy consistent with ISO standards.
- Maintain work area in a clean, orderly and safe manner.
- Punctual, regular and consistent attendance.
- Perform all other job-related duties as assigned.
Required Experience and Education
- Bachelor's degree preferred. Able to read, write, and follow verbal instructions in Standard English. • At least one year equivalent work experience in sales required (inside or technical sales preferred). • Familiarity with international shipping regulations and documentation requirements preferred. • Proficient in MS Office products. • Good understanding of business mathematical concepts. • Extensive knowledge of company systems and software.
Physical and Technical Environment
- Minimal lifting up to 25 pounds occasionally. • Must be able to sit, stand, walk, reach with hands and arms, bend and stoop in a normal office environment. • Ability to routinely travel throughout multi-floor office and shop area, walking, climbing stairs, utilizing elevator. • Clean and orderly manufacturing environment and/or normal office conditions, changing deadlines and project requirements, strict time constraints.
Benefits and Perks
- 401K
- Employee Referral Bonus Program
- Tuition Reimbursement
- Career Development Opportunities
- Training Opportunities
- Paid Holidays
- Medical, Dental, and Vision Benefit Plans
- Paid Vacation
- Sporting Event Ticket Giveaways
About Clark-Reliance®
Clark-Reliance is a world class manufacturing company, serving customers in over 120 countries in the power generation, refining, gas processing, and chemical industries. The company is dedicated to supplying the largest and broadest product line in the instrumentation industry for all types of measurement and control. Key acquisitions over the last few decades have solidified Clark-Reliance as a leader in the separation and filtration industries as well.
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Equal Opportunity Employer- M/F/Disabled/Vet