What are the responsibilities and job description for the Front Desk Receptionist position at PRICK'D MedSpa?
Find a new approach as a Front Desk Receptionist at Prick'd MedSpa
OUR TEAM IS RAPIDLY GROWING! We are currently seeking experienced, passionate, motivated Front Desk Receptionists. Candidates must have a passion for the beauty industry, customer service, and skincare.
Position Overview:
A Front Desk Receptionist at PRICK'D MedSpa is responsible for the reception area at the spa. This includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, and booking all appointments. You must possess excellent communication and customer service skills and be able to learn the products and services Prick'd offers.
Duties and Responsibilities:
- Arrive promptly for shift.
- Ensure the smooth, effective operation of the front desk, retail area and spa.
- Oversee guest check-in and check-out, closing of sales, rebooking appointments, and other administrative tasks.
- Maintain an appointment book and maintain optimally efficient scheduling.
- Implement a healthy, effective level of communication between all staff.
- Acknowledge and cheerfully greet all spa guests upon their arrival and departure.
- Open and/or close the spa daily.
- Handle guests’ questions, concerns and occasional complaints with courtesy and professionalism.
- Work independently and assist in all areas of spa operation as requested by management.
Qualifications:
- Computer literate with Apple, Excel and spa software
- Detail-oriented, with the ability to multitask
- Must be able to be productive and efficient in a fast-paced environment
- Excellent customer service skills—enthusiasm, friendliness, diplomacy
- Excellent communication, listening and computer skills
- Willingness to take on responsibility and embrace new challenges
- A demeanor that is approachable and confident
- Must possess basic math and money handling skills
- Must be available to work until 7pm on Thursdays and one Saturday (9 to 3) per month
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Work Location: In person
Salary : $16 - $19