What are the responsibilities and job description for the Help Desk Support Technician position at PriceSenz?
Help Desk Technician I – Onsite (Austin, TX)
Contract Duration: Dec 2025 – July 2026 (1000 hours, strong temp-to-hire potential)
Work Type: Onsite, Monday–Friday (8 AM–5 PM)
Job Overview
We are looking for two Help Desk Technician I professionals to provide high-quality front-line technical support. The ideal candidate has strong customer service experience, solid troubleshooting skills, and the ability to support users with varying levels of technical proficiency. This role includes phone/email support, workstation troubleshooting, account setup, hardware configuration, and A/V support.
Key Responsibilities
- Serve as the first point of contact for IT support (phone, email, in-person).
- Troubleshoot basic hardware and software issues, including password resets, printer support, and workstation setup.
- Create user accounts and configure equipment during onboarding.
- Support conference room audio/video equipment.
- Document all tickets accurately and escalate issues when needed.
- Follow established procedures for resolving technical issues.
- Provide excellent customer service across all communication channels.
Required Skills & Experience
- 3 years of strong customer service experience.
- 2 years supporting end-users with mixed technical skill levels.
- 2 years of technical support with Windows 10, Microsoft Office Suite, Adobe products, and general troubleshooting.
- 1 year of experience with Active Directory.
- 1 year of experience with cloud technologies (Azure preferred).
Preferred Qualifications
- CompTIA A , ITF , or equivalent certification.
- Desire for career growth, advancement, and potential full-time hire.
PriceSenz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or disability.