What are the responsibilities and job description for the Help Desk Support Technician position at American Unit, Inc?
Job Title: Help Desk Support
Location: Austin, TX
Duration: 12 months
Job Description:
Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
Experience working with customers across all levels of technological proficiency.
Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
Experience with Active Directory
Experience with cloud platforms and technologies like Microsoft Azure
A strong desire to grow and advance within an organization with an opportunistic landscape
OTHER SPECIAL REQUIREMENTS:
- ·CompTIA A , CompTIA ITF , or equivalent certification highly preferred.
- Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months).