What are the responsibilities and job description for the Lead ServiceNow Administrator position at PRI Technology?
Jersey City, NJ (Hybrid) MUST BE LOCAL candidates only
Position Summary
We are seeking a highly experienced Lead ServiceNow Administrator to step into a critical, high-impact role. You will take immediate ownership of a mature ServiceNow environment following the departure of the previous administration team.
We need a seasoned expert capable of performing a technical audit of the current state, stabilizing the environment, and serving as the primary technical lead while we assemble a new support structure. You will be responsible for maintaining the platform's health, managing upgrades, and executing strategic decommission plans as we transition processes to a new instance.
The Challenge
- Near Zero-Handover Entry: You will be stepping into an environment where the previous four managing resources are no longer present. Although documentation exists, you must be comfortable with "reverse engineering " existing logic and working without direct knowledge transfer.
- Transition & Decommission: A significant portion of this contract involves managing the lifecycle of the current instance, including preparing for and executing the decommissioning of specific processes as they migrate to a global instance.
Required Qualifications
- 5 years of hands-on ServiceNow Administration and Development experience.
- ServiceNow Certified System Administrator (CSA) is mandatory; CAD or CIS certifications are preferred.
- Independence: Proven ability to work autonomously with minimal supervision. You must be comfortable navigating a complex environment without a safety net.
- Forensic Troubleshooting: Ability to read existing code (JavaScript, GlideRecord) and Business Rules to understand "how things work " without having the original developer present.
- Module Experience: Strong proficiency in ITSM and CMDB.
- Integration Skills: Experience troubleshooting and managing Integration Hub, REST APIs, and Mid Servers.
Highly Desirable Qualifications
- IRM/GRC Experience: Hands-on experience managing Policy, Compliance, or Risk Management modules.
- HRSD Experience: Familiarity with HR Case Management, Employee Service Center, and HR criteria.
- Migration Experience: Previous experience assisting with instance migrations, data archival, or system sunsetting/decommissioning.