HR Shared Services Representative

HR Shared Services Representative

Location: Bethlehem, PA

Work Schedule: Hybrid – 3 days onsite and 2 days remote

The HR Shared Services Representative will provide support across multiple HR areas, including Benefits, Payroll, Colleague Relations, Performance Management, Talent Management, Talent Acquisition, and Workday business processes. This individual will be responsible for handling complex employee inquiries, researching issues, providing accurate and thoughtful resolutions, and helping improve internal procedures and service delivery standards

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Key Responsibilitie

• s:Serve as a helpful and professional point of contact for employee HR inquiries via phone and emai
• l.Research and resolve complex questions related to Workday transactions, benefits, payroll, employee relations, and other HR processe
• s.Provide empathetic, accurate, and thorough responses while building trust with colleague
• s.Support the modernization of HR service delivery technology, including AI-enabled tools and system improvement
• s.Partner with HR Centers of Excellence, MyHR stakeholders, leadership, and internal teams to support new and existing HR work request
• s.Use data, metrics, and customer feedback to identify trends, address service gaps, and recommend process improvement
• s.Help maintain and update standard operating procedures, knowledge base content, reports, and internal documentatio
• n.Support customer satisfaction, service level agreement, quality assurance, and operational performance goal
• s.Participate in system testing, updates, enhancements, and HR transformation initiative
• s.Assist with audits of MyHR work to ensure accuracy, consistency, and compliance with established processe
• s.Cross-train on visa and immigration-related work as neede
• d.Participate in ongoing training and, when appropriate, help facilitate training for the tea

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Required Qualificatio

• ns:High School Diploma or GED requir
• ed.1 year of contact center or relevant customer support experience required; 2 years preferr
• ed.2 to 4 years of Human Resources experien
• ce.Experience supporting HR processes such as benefits, payroll, employee relations, talent management, talent acquisition, or HR operatio
• ns.Comfortable navigating Workday; Workday reporting experience is a pl
• us.Strong attention to detail and ability to follow established procedures accurate
• ly.Proven ability to meet quality assurance, service level agreement, and customer satisfaction expectatio
• ns.Strong problem-solving skills with the ability to research issues, gather facts, and make sound decisio
• ns.Excellent communication, organizational, and prioritization skil
• ls.Ability to work in a fast-paced environment while maintaining professionalism, accuracy, and empat
• hy.Strong collaboration skills with the ability to build relationships across all levels of the organizati