What are the responsibilities and job description for the Analyst – Customer Learning & Webinar Support position at PRI Global?
Analyst – Customer Learning & Webinar Support
Location: O’Fallon, MO | Hybrid – 3 days onsite
Duration: 8-month contract
We are seeking a confident, organized, and customer-focused professional to support customer learning programs, webinar delivery, and training operations. This is a great opportunity for someone with experience in Learning & Development, corporate training, customer education, webinar facilitation, or event management.
Key Responsibilities:
- Host and facilitate customer webinars 2–6 times per week, supporting audiences of approximately 20–200 participants.
- Coordinate webinars end-to-end, including scheduling, speaker preparation, live-event execution, and follow-up.
- Manage customer and internal inquiries and provide timely follow-up and support.
- Troubleshoot basic issues during virtual learning sessions and coordinate with internal teams for resolution.
- Support training logistics, customer onboarding, communications, and learning initiatives.
- Manage multiple priorities while delivering a professional customer experience.
Qualifications:
- Experience in L&D, corporate training, customer education, event management, or webinar facilitation.
- Strong presentation and communication skills with confidence engaging both small and large audiences.
- Excellent organization, follow-up, and problem-solving skills.
- Experience with Adobe Connect is highly preferred; Zoom and Microsoft Teams experience is also relevant.
- Must be comfortable working onsite in O’Fallon, MO, approximately 3 days per week.