What are the responsibilities and job description for the Helpdesk Specialist position at Prexel LLC?
Job Details
Position Description:
Client: Public Sector
Title: Helpdesk Specialist
Location: Washington, DC
Duration: 6 Months
Interview Mode: In-Person
Work Mode: On-Site
Required Skills:
- Bachelor s degree in IT or related field, or equivalent experience
- Customer service support experience in either a face-to-face or phone support role.
- Excellent written and verbal communication skills in a professional setting
- Provide technical support to computer system users by telephone, email, etc.
- Maintain computers, systems, and printers in a professional setting
- Expertise in supporting desktop operating systems (Windows 10, 11, and macOS 10.10.x)
- Install and troubleshoot computer operating systems (Windows 10, 11, and macOS 10.10.x)
- Experience providing technical support in a call center environment where the candidate received multiple calls at once.
- Provide customer-oriented results and build an efficient end-user support environment.
- Experience with basic Active Directory functions such as account creation, password resets, and OU Management
- Knowledge of Microsoft Office Suite (Office 365)
- Microsoft Certifications: MCP, Windows 10, CompTIA A , etc.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20 - $25
