What are the responsibilities and job description for the AWS Connect Engineer position at Prexel LLC?
Job Details
Position Description:
Client: Public Sector
Job Title: AWS Connect Engineer
Location: Washington, DC
Duration: 6-12 Months
Work Mode: Hybrid Role
Webcam Only Interview
Note: The client is only considering candidates located in the local DMV area. Non-local candidates will not be considered for this role.
Experience Level: 5 Years
Required Skills:
- Hands-on experience with Amazon Connect and other AWS cloud services is essential.
- Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
- Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
- In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
- Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
- Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
- Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
- Bachelor s degree in computer science, Information Technology Engineering or a related field; The equivalent combination of education and experience
- AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $80 - $100
