Automotive Service Advisor

Are you good at reading people, guiding conversations, and helping customers confidently make decisions?

PMR Automotive is looking for an experienced, motivated Automotive Service Advisor to manage customer relationships from the first phone call through vehicle delivery. This is not a high-pressure sales position. We want someone who can listen, educate, build value, and help each customer find the best solution for their vehicle, safety, needs, and budget.

You do not need to be a technician or automotive expert. You do need strong sales and customer-service skills, a working knowledge of vehicles, and the willingness to keep learning.

Compensation

• Base daily pay plus commission
• Uncapped commission based on the gross profit of your individual sales
• Total compensation is performance-based and is not guaranteed

The right advisor will have direct influence over their earning potential through strong communication, consistent follow-up, customer retention, and ethical sales performance.

What You’ll Do

As a Service Advisor, you will own the customer relationship throughout the repair process. Your responsibilities will include:

• Answering incoming calls and professionally greeting customers
• Scheduling appointments according to shop capacity
• Listening carefully and asking the right questions during vehicle intake
• Accurately documenting customer concerns and vehicle information
• Reviewing technicians’ Digital Vehicle Inspections
• Building accurate estimates in our auto shop software program
• Presenting repair and maintenance recommendations
• Helping customers prioritize services based on safety, reliability, and budget
• Keeping customers proactively informed throughout the repair process
• Setting realistic expectations regarding timelines and repair progress
• Coordinating with technicians and shop leadership
• Documenting customer conversations and repair decisions
• Following up on pending estimates, declined services, and completed repairs
• Professionally reviewing completed work during vehicle delivery
• Building long-term relationships that encourage retention, referrals, and repeat business
• Assisting with fleet and commercial customer relationships

Who We’re Looking For

Our ideal Service Advisor is:

• Self-motivated and comfortable taking initiative
• Calm and professional under pressure
• Confident speaking with customers in person and over the phone
• Able to guide and steer a conversation without being pushy
• Skilled at reading people and adjusting their communication style
• Focused on finding the best solution for each customer
• Organized and capable of managing multiple priorities
• Consistent with customer updates and follow-up
• Comfortable asking for the sale and responding to objections
• Innovative and willing to bring new ideas to the team
• Able to balance sales goals with honesty and customer trust
• Interested in learning more about vehicles and automotive technology

Previous automotive Service Advisor experience is preferred. Candidates with excellent sales and customer-service experience may also be considered if they possess sufficient automotive knowledge and the ability to learn quickly.

What Success Looks Like

Success in this position includes:

• Building trust and lasting customer relationships
• Producing accurate estimates promptly
• Maintaining consistent customer communication
• Selling needed repairs through education—not pressure
• Achieving strong sales, gross profit, and closing performance
• Following up consistently on pending and deferred work
• Keeping repair orders and customer notes accurate and current
• Working closely with technicians and management
• Helping customers feel informed, respected, and confident in their decisions

We want a trusted advisor—not someone who simply reads prices from an estimate or pressures customers into a sale.

Schedule

• Full-time
• Monday through Friday
• No regularly scheduled weekends
• Arrival at approximately 7:50 a.m.
• The shop closes at 5:00 p.m.
• Advisors remain through closing and customer completion
• Most days end close to 5:00 p.m., although occasional repairs or customer needs may require staying later

Benefits After 90 Days

• Paid time off
• Paid holidays
• Paid week off between Christmas and New Year’s
• Parts discounts
• Training opportunities

Why PMR Automotive?

PMR Automotive is a respected independent repair facility serving Marion and the surrounding Southern Illinois community. We are known for professional service, customer education, modern repair capabilities, and putting our customers’ safety first.

Requirements

• Strong sales and customer-service experience
• Working knowledge of automotive maintenance and repair
• Previous Service Advisor experience preferred
• Valid driver’s license
• Ability to pass a background check
• Ability to read, write, and type efficiently
• Strong phone and computer skills
• Ability to learn and effectively use Tekmetric
• Excellent verbal and written communication
• Strong organization and follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Ability to lift up to 50 pounds

Prior shop management software experience is helpful but not required.

If you know how to connect with people, guide difficult conversations, solve problems, and build relationships through honest service, we would like to hear from you.

Apply today and tell us what makes you an effective Service Advisor.

Pay: $35,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience:

• Customer service: 2 years (Preferred)
• Sales: 2 years (Preferred)
• Automotive Service Advising: 1 year (Preferred)

Work Location: In person

Salary : $35,000 - $65,000