Systems Operations Coordinator

Who We Are

Our mission is to prevent blindness and preserve sight. Prevent Blindness Texas is committed to advocating for improved health equity, empowering children, adults, and seniors to experience life at the highest level, and improving overall health, including physical and mental health, by preventing vision loss and addressing eye health issues across the entire health spectrum. 

About the Role

The Systems Operations Coordinator plays a dual role supporting both client services operations and care coordination. This position serves as a central resource for coordinating program logistics and ensuring that internal systems, databases, partnerships, and workflows effectively support high-quality program delivery and accessibility to vision services. 

Key Responsibilities:

Screening Logistics 

• Coordinate and manage statewide screening logistics for all adults and children, including scheduling, delivery of resource allocation, and site coordination.
• Oversee operations to support the successful implementation of screening activities statewide.
• Support follow-up procedures by tracking all screening outcomes and assisting with client referrals and next steps in care.

Service and Systems Operations

• Collaborate with partners and healthcare providers to strengthen referral networks and improve access to preventative vision screenings, early detection services, and treatment resources.
• Support targeted program services and initiatives by connecting clients to appropriate services across the continuum of care.

Screening Data Entry and Data Collection 

• Monitor data quality and completeness, working with field teams to resolve discrepancies and ensure integrity of records.
• Ensure accurate and timely data entry and collection for all screening activities, maintaining compliance with established protocols and reporting requirements.
• Maintain and support program databases and systems (e.g., CRM, patient tracking systems)
• Maintain documentation, standard operating procedures (SOPs), and tracking tools for program operations.
• Generate reports to support program evaluation, grant reporting, and decision-making.

Qualifications:

Education & Experience

• Bachelor’s degree in Public Health, Healthcare Administration, Nursing, or related field.
• 3 years of experience in patient services, customer service, event management, community health, program and process evaluation, and care coordination.
• 3 years of experience in data collection and management, program management, or project management.
• Experience working with CRM software or similar databases. 
• Expertise in prevention, treatment, and patient education.
• Knowledge of healthcare systems, preferably vision care access and disparities, and providing multidisciplinary care.
• Demonstrated success building relationships, working with, and influencing healthcare providers.

Skills & Competencies

• Excellent problem solving and critical thinking skills.
• Excellent communication skills, both written and verbal.
• Ability to work across diverse populations and communities.
• Ability to successfully manage multiple projects or programs simultaneously.
• Ability to work independently and as part of a team.
• Bilingual (English and Spanish) preferred but not required.

Work Environment:

·       This position is hybrid with 25-40% travel to program and clinic sites.

·       May require occasional evening or weekend support for programs or events.

Compensation: 

$35,000 - $55,000 per year, commensurate with experience. 

Benefits:  

Medical, dental, vision, life, short-term and long-term disability insurance, 403(b) retirement plan with company match, vacation, and sick days. 

Please send your resume and cover letter to Monica Guerrero at mguerrero@pbtexas.org.