What are the responsibilities and job description for the Service BDC Representative position at Preston Chevrolet/ Kia/ Ford?
Job Summary
We are seeking a motivated and dynamic Business Development Center Representative to join our team. In this role, you will be responsible for driving service and enhancing customer engagement through effective communication and relationship-building strategies. The ideal candidate will possess strong organizational skills, a knack for negotiation, and the ability to upsell products and services. This position is essential in supporting our dealership's growth and ensuring customer satisfaction.
Responsibilities
- Engage with potential customers through various communication channels to promote dealership services and products.
- Utilize service management techniques to identify customer needs and provide tailored solutions.
- Upsell additional products or services based on customer interests and needs.
- Maintain accurate records of customer interactions and manage inventory effectively.
- Collaborate with team members to develop strategies for market outreach and customer retention.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Requirements
- Proven experience in Service Call center or a related field, preferably within a dealership environment.
- Strong communication skills, both verbal and written, with the ability to engage effectively with diverse audiences.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- A proactive approach to upselling and negotiating quotes.
- An up beat customer serivce personality with computer skills and phone skills
Join us in this exciting opportunity where your skills can make a significant impact on our business growth!
Job Types: Full-time, Part-time
Pay: $15.36 - $16.25 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Performance bonus
Ability to Commute:
- Burton, OH 44021 (Required)
Ability to Relocate:
- Burton, OH 44021: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16