What are the responsibilities and job description for the Service BDC Representative position at Kia Of Bedford?
Overview
We are seeking a motivated and dynamic Business Development Center Representative to join our team. In this role, you will be responsible for setting service appointment leads and scheduling customers for service work to be performed on their vehicle
Responsibilities
- Engage with potential customers through various channels to generate leads and set appointments.
- Utilize Customer Relationship Management (CRM) software, such as Salesforce, to track interactions and manage customer data effectively.
- Conduct market research to identify new business opportunities and trends within the industry.
- Collaborate with the sales team to develop strategies for business development and client acquisition.
- Negotiate terms of service with clients to ensure mutual satisfaction and long-term partnerships.
- Maintain regular communication with existing clients to foster relationships and encourage repeat business.
- Assist in project management tasks related to business initiatives and client onboarding processes.
Skills
- Proven experience in sales or business development, with a strong understanding of market dynamics.
- Proficiency in Customer Relationship Management (CRM) software; familiarity with Salesforce is a plus.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse audiences.
- Strong negotiation skills and the ability to influence decision-making processes.
- Strategic planning capabilities to identify opportunities for growth and improvement within the organization.
- Ability to manage multiple projects simultaneously while maintaining attention to detail.
Join us in this exciting opportunity where your contributions will directly impact our growth and success!
Job Type: Full-time
Work Location: In person
