Service Manager

Service Manager – Preston Ford of Keller

Location: Keller, VA
Job Type: Full-Time

Preston Ford of Keller is seeking an experienced, motivated Service Manager to lead our growing service department. This is an exciting opportunity to join a respected dealership with a strong customer base, a supportive leadership team, and a culture built on integrity, teamwork, and high performance.

Key Responsibilities

• Lead, coach, and develop service advisors, technicians, and support staff
   
• Manage daily service department operations to ensure efficiency and productivity
   
• Maintain exceptional customer satisfaction and handle escalated concerns
   
• Monitor department performance, profitability, and KPIs
   
• Ensure compliance with dealership, manufacturer, and safety standards
   
• Create a positive, customer-focused environment that drives repeat business
   

Qualifications

• Automotive service management experience required
   
• Proven leader with a strong track record of "moving the needle" and excelling in key metrics such as HPR and ELR
   
• Strong communication, leadership, and organizational skills
   
• Proven ability to manage workflow, schedules, and team performance
   
• Knowledge of Ford service processes is a plus
   
• Ability to thrive in a fast-paced, customer-centric environment
   

What We Offer

• Competitive salary performance bonuses
   
• Health, dental, and vision benefits
   
• 401(k) options
   
• Paid time off
   
• Training and growth opportunities
   
• A modern service facility and a supportive team atmosphere

Requirements

• Minimum 3–5 years of automotive service management experience
   
• Proven leadership history with documented success "moving the needle" in key departmental metrics
   
• Demonstrated ability to improve and maintain strong HPR (Hours Per Repair Order) and ELR (Effective Labor Rate)
   
• Strong understanding of service department financials, forecasting, and KPI management
   
• Ability to recruit, train, motivate, and retain high-performing service advisors and technicians
   
• Excellent communication and customer service skills with the ability to resolve escalated issues effectively
   
• Strong organizational and time-management skills with the ability to multitask in a fast-paced environment
   
• Ability to create a positive, team-oriented culture focused on efficiency, quality, and customer satisfaction
   
• Proficient in service workflow management, dispatching, and shop loading strategies
   
• Experience with CDK Drive (Dealer Management System) is a huge plus
   
• Ford dealership or Ford service department experience is a major plus
   
• Thorough understanding of manufacturer warranty procedures, repair order documentation, and compliance
   
• Ability to collaborate closely with Parts, Sales, and Fixed Ops leadership to achieve overall dealership goals
   
• Knowledge of safety regulations, shop compliance requirements, and OSHA guidelines
   
• Valid driver's license with a clean driving record
   

Salary : $75,000 - $135,000