What are the responsibilities and job description for the Service Manager position at Preston Automotive Group?
Service Manager – Preston Ford of Keller
Location: Keller, VA
Job Type: Full-Time
Preston Ford of Keller is seeking an experienced, motivated Service Manager to lead our growing service department. This is an exciting opportunity to join a respected dealership with a strong customer base, a supportive leadership team, and a culture built on integrity, teamwork, and high performance.
Key Responsibilities
- Lead, coach, and develop service advisors, technicians, and support staff
- Manage daily service department operations to ensure efficiency and productivity
- Maintain exceptional customer satisfaction and handle escalated concerns
- Monitor department performance, profitability, and KPIs
- Ensure compliance with dealership, manufacturer, and safety standards
- Create a positive, customer-focused environment that drives repeat business
Qualifications
- Automotive service management experience required
- Proven leader with a strong track record of "moving the needle" and excelling in key metrics such as HPR and ELR
- Strong communication, leadership, and organizational skills
- Proven ability to manage workflow, schedules, and team performance
- Knowledge of Ford service processes is a plus
- Ability to thrive in a fast-paced, customer-centric environment
What We Offer
- Competitive salary performance bonuses
- Health, dental, and vision benefits
- 401(k) options
- Paid time off
- Training and growth opportunities
- A modern service facility and a supportive team atmosphere
Requirements
Requirements
- Minimum 3–5 years of automotive service management experience
- Proven leadership history with documented success "moving the needle" in key departmental metrics
- Demonstrated ability to improve and maintain strong HPR (Hours Per Repair Order) and ELR (Effective Labor Rate)
- Strong understanding of service department financials, forecasting, and KPI management
- Ability to recruit, train, motivate, and retain high-performing service advisors and technicians
- Excellent communication and customer service skills with the ability to resolve escalated issues effectively
- Strong organizational and time-management skills with the ability to multitask in a fast-paced environment
- Ability to create a positive, team-oriented culture focused on efficiency, quality, and customer satisfaction
- Proficient in service workflow management, dispatching, and shop loading strategies
- Experience with CDK Drive (Dealer Management System) is a huge plus
- Ford dealership or Ford service department experience is a major plus
- Thorough understanding of manufacturer warranty procedures, repair order documentation, and compliance
- Ability to collaborate closely with Parts, Sales, and Fixed Ops leadership to achieve overall dealership goals
- Knowledge of safety regulations, shop compliance requirements, and OSHA guidelines
- Valid driver's license with a clean driving record
Salary Description
$75,000-$135,000
Salary : $75,000 - $135,000