What are the responsibilities and job description for the Intake Coordinator position at Prestige Home Care Services of Broward, Inc?
Overview
The Intake Coordinator is responsible for managing all aspects of patient referrals and admissions into the home health agency. This role serves as the first point of contact for referral sources, patients, and families, ensuring accurate information collection, timely processing, and coordination of care services in compliance with agency policies and healthcare regulations.
Key Responsibilities
- Receive, review, and process incoming patient referrals from hospitals, physicians, and other healthcare providers
- Verify patient insurance eligibility, benefits, and authorization requirements
- Collect and enter patient demographic and clinical information into the system accurately
- Coordinate with clinical staff to ensure timely scheduling of initial assessments and start of care
- Communicate with referral sources regarding admission status and required documentation
- Ensure all intake documentation is complete, compliant, and meets regulatory standards
- Maintain communication with patients and families to provide updates and answer questions
- Track and follow up on pending referrals to ensure timely admissions
- Collaborate with billing, clinical, and administrative teams to ensure smooth workflow
- Maintain confidentiality in accordance with state regulations
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- Previous experience in home health, healthcare intake, or medical office preferred
- Knowledge of insurance verification (Medicare, Medicaid, and commercial plans)
- Familiarity with EMR systems and healthcare documentation
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
Preferred Skills
- Bilingual (English/Spanish) is a plus
- Attention to detail and problem-solving skills
- Ability to prioritize tasks and meet deadlines
- Team collaboration
Work Environment & Physical Requirements:
Office-based position within a home health agency. Requires prolonged sitting, computer use, and effective communication via phone and in person.
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person