What are the responsibilities and job description for the Operations Manager position at Prestige Business Services LLC?
Operations Manager – Retail Shopping Center
📍 On-site | Full-Time
🕒 Monday–Friday | 8:30 AM – 5:00 PM
📞 After-hours availability as needed
Our client is seeking a hands-on Operations Manager to oversee the daily operations of a busy retail shopping center. This role manages property operations, vendor coordination, tenant requests, maintenance oversight, and contractor activity to ensure the property remains safe, functional, and well-maintained.
Responsibilities
- Oversee security, housekeeping, maintenance, and contracted vendors
- Supervise 2 maintenance technicians
- Coordinate tenant buildouts, permits, inspections, and contractor activity
- Respond to tenant concerns and maintenance issues
- Manage repair quotes, estimates, and operational projects
- Ensure preventative maintenance and required testing are completed
- Support approximately 80 tenants across the property
- Handle occasional after-hours operational calls/emergencies
Qualifications
- Experience in property, facilities, mall, or operations management
- Strong vendor and contractor management skills
- Ability to handle tenant escalations professionally
- Organized, responsive, and able to manage multiple priorities
- Experience with commercial property operations preferred
Work Environment & Expectations
· This is an active, on-your-feet operational role that involves significant walking throughout the property daily, with no two days looking the same.
· Ideal candidates remain professional under pressure, are solution-oriented, and are comfortable in a tenant-facing environment.
· Availability outside standard business hours may occasionally be required for emergencies or urgent operational matters.
Benefits:
PTO/Sick Time: 15 Days
Opportunity to oversee a high-traffic retail property environment