What are the responsibilities and job description for the Director of Agency Operations position at Presley General Insurance Agency, Inc.?
Job Summary
Presley General Insurance Agency, Inc. is seeking an experienced Director of Agency Operations to oversee the day-to-day operational activities of the agency and support continued organizational growth. This leadership role is responsible for driving operational efficiency, ensuring regulatory compliance, improving internal processes, and leading cross-functional teams to deliver exceptional service to clients and business partners.
The ideal candidate is a strategic leader with strong operational, administrative, and insurance industry experience who can develop scalable processes, optimize agency performance, and foster a culture of collaboration and continuous improvement.
Key Responsibilities
- Lead and oversee the agency's daily operations to ensure efficiency, productivity, and service excellence.
- Develop and implement operational strategies, policies, and procedures that support organizational objectives.
- Monitor operational performance, identify areas for improvement, and implement process enhancements.
- Ensure compliance with insurance regulations, licensing requirements, company policies, and industry best practices.
- Collaborate with leadership to develop strategic initiatives that support business growth and operational excellence.
- Oversee administrative, customer service, policy administration, and operational support teams.
- Establish performance metrics, monitor key performance indicators (KPIs), and prepare operational reports for executive leadership.
- Manage operational budgets, resource allocation, and vendor relationships.
- Partner with Human Resources on workforce planning, onboarding, training, and employee development initiatives.
- Promote a culture of accountability, professionalism, innovation, and continuous improvement throughout the organization.
Qualifications
- Bachelor's degree in Business Administration, Management, Finance, Insurance, or a related field.
- 7 years of progressive leadership experience in insurance operations, agency management, or business operations.
- Strong knowledge of insurance agency operations, regulatory compliance, and customer service best practices.
- Proven experience leading cross-functional teams and implementing operational improvements.
- Excellent leadership, organizational, analytical, and problem-solving skills.
- Strong communication and interpersonal abilities with experience managing multiple priorities.
- Proficiency with Microsoft Office Suite and agency management or CRM systems.
- Professional insurance designations such as CIC, CPCU, ARM, or equivalent are a plus.
Benefits
- Competitive annual salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Professional development and leadership training
- Flexible work arrangements
- Employee assistance program
- Career advancement opportunities