Assistant Community Manager

Presidio Bay Ventures, Inc. (“PBV”) is a real estate investment and development firm headquartered in San Francisco. Our team focuses on sourcing and structuring unique, value-add investment opportunities that generate attractive risk-adjusted returns, with primary expertise in the new construction and major renovation of complex, large-scale office, multifamily, and other special-use facilities. Since its formation in early 2012, PBV has executed on $5.6Bn in transactions across seven states, representing over 5.3M square feet of development.PBV is seeking to hire one or more Assistant Community Managers to support its expanding Bay Area portfolio of multifamily properties. These individuals will play a vital role in delivering a hospitality-driven experience across PBV’s buildings by supporting the daily operations, resident relations, and amenity programming that define the company’s standard of excellence.As part of Presidio Bay Ventures’ growing portfolio of high-profile projects, the successful candidates will work closely with senior leadership and on-site management teams to ensure each property reflects PBV’s commitment to service, community, and design. This is an exceptional opportunity to join an established real estate investment firm that is redefining the modern workplace through hospitality-inspired operations and curated resident engagement.This is a full-time, salaried position with an expected base salary range of $70,000 – $80,000, with final compensation determined by experience and qualifications. Presidio Bay Ventures also offers a comprehensive benefits package that includes, but is not limited to:401(k) matching contributionsEmployee and family health benefitsPaid parental leaveCompany sponsored professional development coachingCo-investment opportunities in Company projectsCompany sponsorship of professional certifications and continuing educationFlexible time-off and remote working policy Company sponsored philanthropic scholarship program to benefit underrepresented youth Qualifications: 2 years of experience in luxury multifamily leasing, resident services, hospitality, or customer-facing property management roleSolid analytical, organizational skills and ability to multi-taskHighly developed verbal and written communication skillsSelf-motivated and shows initiative without directionAbility to work independently and as part of a teamProactive thinking with a detail-oriented and creative problem-solving approachPolished and professional demeanorA no task is too big or too small mentality and be a true team playerAbility to travel to properties within the Bay AreaRoles and Responsibilities: Champion a culture of exceptional customer service and create a positive sense of community among residents. Actively identify and implement new or improved processes or services to benefit team members, prospects, and residents. Answer all prospect and resident communications professionally and timely, balancing the needs of both internal and external customers.Conduct tours for prospective residents, move-in orientation sessions for new residents, and proactively engage in annual renewal conversations to foster long-term relationships.Ensure customer applications are complete and handle all aspects of background checks, deposits, and lease paperwork in compliance with legal requirements and company policies.Enforce all policies and procedures, ensuring compliance with lease agreements and maintaining accurate community records. Periodically conduct lease file audits to verify all resident records are complete and accurate, including all necessary addenda. Process all resident requests for lease modification, including pet information, rentable items, roommate adding/removing, notices to vacate, transfers, early termination, etc.Efficiently manage resident ledgers and ensure timely preparation and delivery of legal notices in collaboration with the Community Manager when required.Plan and execute community events to enhance the resident experience and foster a sense of community. Oversee reputation management efforts, ensuring high Net Promoter Scores (NPS) and actively addressing online reviews and feedback.Investigate, address, and resolve community and resident issues, disturbances, complaints, and any safety or security-related matters.Conduct daily inspections of the community, including showing units, office space, restrooms, amenity areas, and parking lots, ensuring they consistently meet the exceptional quality, cleanliness, and presentation standards. Communicate with vendors as needed to maintain cleanliness standards. Communicate promptly when items around the community require deep cleaning or replacement to maintain high standards of cleanliness and functionality.Maintain inventory and replenish office supplies and refreshments for residents and guests.Perform additional assignments as required by ownership or senior leadership.Please send all inquiries to careers@presidiobay.com with your name and open job position in the subject header. PBV is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. PBV does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.