What are the responsibilities and job description for the Front End Administrator position at Prescription Bliss?
About Prescription Bliss:
Prescription Bliss is headquartered in Bellefontaine, Ohio, and was founded to address the growing gap between the cost of prescription medications and available insurance coverage. As a family-oriented organization, we work directly with physicians, prescribers, and pharmaceutical providers across the U.S. to reduce or eliminate the financial burden of high-cost prescriptions for our members.
Our reputation is built on integrity, compassion, and commitment. We’re proud of the impact we’ve made in the communities we serve, and that success is driven by our team of dedicated professionals who care deeply about making a difference.
Position Overview:
The Front-End Administrator plays a vital role in supporting daily office operations and team efficiency. As the first point of contact for members and partners, this role requires exceptional communication skills, attention to detail, and the ability to multitask in a dynamic environment.
This is a part-time position with the potential to transition to full-time based on performance and business needs.
Duties and Responsibilities:
- Answer inbound calls and direct them appropriately; assist members with general questions
- Make outbound calls to follow up on inquiries or support team needs
- Manage incoming and outgoing faxes, ensuring accurate routing and documentation
- Maintain up-to-date and accurate member profiles in the internal database
- Serve as the main administrative point of contact for internal and external communication
- Perform data entry, maintain records, and support general office organization
- Assist with scheduling and calendar coordination for meetings, events, and team tasks
- Provide onboarding support for new hires, including workspace setup and orientation materials
- Manage incoming and outgoing mail; handle confidential documents with discretion
- Assist with the coordination of company events, training sessions, and special projects
Key Competencies and Skills:
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Comfortable working in a fast-paced, team-oriented environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Professional demeanor and strong customer service orientation
- Self-motivated and proactive with strong problem-solving skills
- Discretion in handling sensitive or confidential information
Education Requirements:
- High school diploma or equivalent required
